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Create and track MaintainX work orders by phone, around the clock.

Connect MaintainX and your agent can take maintenance calls for your business. When a caller reports a fault, your agent looks up the asset and location, creates a work order with the right priority and due date, and reads back the reference number. Technicians get the job in MaintainX straight away. Your agent can also check on open requests, add updates to a work order, and confirm which team is assigned, so callers hear an answer instead of waiting for a callback.

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What your agent can do with Maintainx

  • Create work orders with a title, description, priority and due date while the caller is still on the line
  • Look up assets, locations, categories and teams to route each request to the right place
  • Find existing work orders and users to answer status questions
  • Add comments to a work order to record updates or follow-up notes
  • Set up a work request portal so requesters can submit jobs through a dedicated link

Maintainx exposes 30 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Reporting a broken walk-in cooler

  1. Caller

    Hi, the walk-in cooler at our Dallas location is running warm. We need someone out today.

  2. Agent

    I'm sorry to hear that. I'll log it now as high priority. Can I get the location name and a contact number?

  3. Caller

    Dallas Main Kitchen, and my name is Carla Mendes, 214-555-0182.

  4. Agent

    Thanks, Carla. I've created work order 4821 for the walk-in cooler and set it for the kitchen maintenance team, due by 5 pm today. A technician will confirm arrival in MaintainX.

Checking on an open request

  1. Caller

    Hello, I logged a leaking sink in room 12 on Monday. Has anyone been assigned?

  2. Agent

    Let me check that for you. I can see work order 4803 for room 12, assigned to Dev Patel on the facilities team.

  3. Caller

    Good. Can you add a note that the guest checks out Thursday morning?

  4. Agent

    Done. I've added that to the work order so the team knows to plan the visit before checkout.

Scheduling a planned service visit

  1. Caller

    We'd like the quarterly HVAC service booked for the Leeds site next month, if that's possible.

  2. Agent

    Of course. I'll create a work order for quarterly HVAC service at the Leeds site with a start date of the 14th and a due date of the 16th. Is that acceptable?

  3. Caller

    That works. Please assign it to the Leeds maintenance team.

  4. Agent

    Confirmed. Work order 4835 is created and assigned to the Leeds maintenance team for the 14th to the 16th.

How to connect Maintainx

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Maintainx

    From Integrations in the dashboard, choose Maintainx and enter the connection details from your Maintainx account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Maintainx actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can search MaintainX, create work orders and add comments while the caller is on the line. It can also pick up tasks you set up for after the call.

What do I need to connect MaintainX?

You need an active MaintainX account. Enter your MaintainX credentials in the tool settings from your AgentCalls dashboard, then choose which actions your agent can use.

Which plan includes the MaintainX integration?

Integrations, including MaintainX, are included from the Growth plan onward.

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Put your agent to work with Maintainx.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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