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Mailtrap

Let your agent manage Mailtrap contacts, lists and email templates during a call.

Connect Mailtrap to AgentCalls and your agent can work with your email setup while it talks to customers. It can add a caller to a contact list, record a custom event such as a demo request, check whether a sending domain is ready, or clean a test inbox. Your team keeps full control: the agent only uses the actions you allow, and every change is logged in your Mailtrap account. Connect once with your own Mailtrap credentials from the tool's settings.

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What your agent can do with Mailtrap

  • Create a contact with an email address and add it to a contact list during the call
  • Record custom contact events, such as a trial sign-up or a requested callback
  • Create custom contact fields so the agent can store details a caller shares
  • Create sending domains and check their status before you start transactional sends
  • Create reusable email templates and clean test inboxes between campaigns

Mailtrap exposes 49 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: caller asks to join the newsletter

  1. Caller

    Hi, I saw your product demo last week. Can you send me your updates?

  2. Agent

    Of course. What email address should I use for you?

  3. Caller

    It's priya.shah@brightlabs.co.

  4. Agent

    Thanks, Priya. I've added you to the product updates list in Mailtrap. You'll get the next one this Thursday.

Inbound: sales follow-up after a demo request

  1. Caller

    I'd like to try the sandbox before I buy. Is that possible?

  2. Agent

    Yes. Can I take your name and email so I can set up your contact?

  3. Caller

    Daniel Okafor, daniel@northpeakdev.com.

  4. Agent

    Done. I've created your contact and logged a trial request event, so our team will see it today. Would you like a call back on Wednesday morning?

Outbound: checking a sending domain before launch

  1. Agent

    Hello, this is calling from Harbor Retail about your store's new order emails. Is now a good time to confirm your domain?

  2. Caller

    Sure, go ahead. We added mail.harborretail.com last week.

  3. Agent

    Thanks. I've registered that sending domain in Mailtrap. The DNS records still need to be added, and I've noted that in your account so your team can finish it today.

How to connect Mailtrap

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Mailtrap

    From Integrations in the dashboard, choose Mailtrap and enter the connection details from your Mailtrap account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Mailtrap actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Mailtrap during the call or after it?

Both. Your agent can make changes in Mailtrap while the caller is on the line, such as adding a contact or recording an event. You can also review each change in your Mailtrap account afterwards.

What do I need to connect Mailtrap?

You need a Mailtrap account and its credentials from the tool's settings. Sign in to your AgentCalls dashboard, choose Mailtrap, and paste the credentials. The connection takes a few minutes.

Which plan includes this integration?

Integrations, including Mailtrap, are included from the Growth plan. You can change plans at any time in your AgentCalls dashboard.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Mailtrap.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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