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Mailsoftly

Mailsoftly for your phone line: your agent adds callers to lists and sends campaigns on the spot.

Connect Mailsoftly and your AgentCalls agent can work with your email audience during a call. It can add a caller to a list, check whether a contact is already subscribed, and start or schedule a campaign you have already set up. Callers who ask to be kept informed get signed up without waiting for someone to update the list. Your team sees each change in Mailsoftly, so your lists stay accurate and your campaigns stay on schedule.

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What your agent can do with Mailsoftly

  • Add a caller to a Mailsoftly list while the call is still open
  • Check whether a phone enquiry is already a subscriber before the agent offers a sign-up
  • Schedule or send an existing campaign to a chosen list after a call
  • Update a contact's details, such as name or company, from what the caller says

Mailsoftly exposes 20 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Newsletter sign-up after an enquiry

  1. Caller

    Hi, I asked about your bakery classes last week. Can you keep me posted on new dates?

  2. Agent

    Of course. What email address should I use for the updates?

  3. Caller

    It's rania.hassan@example.com.

  4. Agent

    Thanks, Rania. I've added you to the Classes list. You'll get the next schedule as soon as it's published.

Checking a subscription before a promotion

  1. Caller

    I got your email about the spring discount but I can't find the code.

  2. Agent

    I can check that for you. Can I have the email address you signed up with?

  3. Caller

    James.Porter@example.com

  4. Agent

    You're on the Offers list, James. The spring code is in the email sent on March 3. I've also resent it to your inbox now.

Follow-up campaign after a sales call

  1. Agent

    Thanks for your time today, Derek. I'll send you the pricing guide we talked about.

  2. Caller

    Great, and please add me to the monthly update too.

  3. Agent

    Done. You're on the Prospects list and the pricing guide campaign will go to your address within the hour.

How to connect Mailsoftly

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Mailsoftly

    From Integrations in the dashboard, choose Mailsoftly and enter the connection details from your Mailsoftly account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Mailsoftly actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up or add a contact while the call is live, and it can schedule campaigns to go out after the call ends.

What do I need to connect Mailsoftly?

A Mailsoftly account. In the AgentCalls dashboard, sign in with your Mailsoftly credentials from the tool's settings. Your agent then uses only the lists and campaigns you allow.

Which plan includes the Mailsoftly integration?

Tool integrations, including Mailsoftly, are included from the Growth plan.

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Put your agent to work with Mailsoftly.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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