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Mailboxlayer

Check a caller's email address during the call, with Mailboxlayer.

Mailboxlayer checks whether an email address is valid before your agent relies on it. Connect your Mailboxlayer account and your agent can confirm an address on the spot, so a booking confirmation, quote or invoice goes to a mailbox that exists. It checks the address syntax, the domain and whether the mailbox accepts mail, then tells the caller if something looks wrong and asks them to spell it again.

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What your agent can do with Mailboxlayer

  • Validate an email address while the caller is still on the line
  • Catch typos and missing domains before a confirmation is sent
  • Confirm the domain can receive mail and the mailbox looks real
  • Flag disposable or role-based addresses so you can decide what to do
  • Record the result on the caller's contact after the call

Mailboxlayer exposes 1 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Booking with a confirmation email

  1. Caller

    Hi, I'd like to book a cleaning for Thursday afternoon. My email is priya.shah at gmail dot com.

  2. Agent

    Thanks, Priya. I have Thursday at 2:30 open. Let me check that email address so your confirmation reaches you.

  3. Agent

    That address looks valid. You are booked for Thursday at 2:30 and the confirmation is on its way to priya.shah@gmail.com.

Catching a mistyped address

  1. Caller

    Can you send the quote to dan.ortiz@gmial.com?

  2. Agent

    I checked that address and the domain gmial.com does not accept email. Did you mean gmail.com?

  3. Caller

    Yes, gmail. Sorry about that.

  4. Agent

    No problem. The quote is going to dan.ortiz@gmail.com now.

Verifying an address for a follow-up

  1. Agent

    Hello, this is Northside Plumbing calling about your invoice from last week. Am I speaking with Marcus?

  2. Caller

    Yes, that's me.

  3. Agent

    I need to send you a copy by email. Is m.reyes@northsideplumbing.co.uk still the right address?

  4. Caller

    Yes, that one works.

  5. Agent

    Great. I checked it and it is valid, so the invoice copy will go out this afternoon.

How to connect Mailboxlayer

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Mailboxlayer

    From Integrations in the dashboard, choose Mailboxlayer and enter the connection details from your Mailboxlayer account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Mailboxlayer actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

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All Email integrations

Questions, answered.

Does Mailboxlayer work during the call or after it?

Both. Your agent can check an address while the caller is on the line, and it can also run checks on addresses in your records after a call to keep your contact list clean.

What do I need to connect Mailboxlayer?

You need a Mailboxlayer account and its access key from the tool's settings. Sign in to the AgentCalls dashboard, open Integrations, and add your Mailboxlayer credentials. Integrations are included from the Growth plan.

Can Mailboxlayer confirm that an email will be read?

No. It confirms that the address is well formed, the domain can receive mail and the mailbox appears to exist. It cannot tell whether a person will open the message.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Mailboxlayer.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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