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Laposta

Laposta on your phone line: your agent manages lists and subscribers while you talk.

Connect Laposta and your agent can work with your mailing lists during a call. It can check which campaigns are running and when they were delivered, create a new list for a new audience, and add custom fields such as a preferred language, a birthday or a membership tier. Callers who want to join a newsletter can be added on the spot, and staff can ask for a list overview without logging in. Your agent uses the Laposta account you connect from your AgentCalls settings.

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What your agent can do with Laposta

  • Look up all campaigns and their delivery status while on the phone
  • Create a new mailing list for a new audience or event
  • Add, update or remove custom subscriber fields such as text, date or select options
  • Review the fields and settings of any list before making changes

Laposta exposes 25 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: a customer asks about the last newsletter

  1. Caller

    Hi, I think I missed your newsletter last week. Did it go out?

  2. Agent

    Let me check. Yes, the spring offers campaign was sent on Tuesday the 12th to your main list.

  3. Caller

    Great, can you send me a copy to my email?

  4. Agent

    I can ask the team to resend it to you. Can I confirm the address ends in @gmail.com?

Staff request: set up a list for a workshop

  1. Caller

    We're running a workshop in Leeds in June. Can you set up a separate list for the attendees?

  2. Agent

    Done. I've created a new mailing list called Leeds Workshop June. It has no members yet.

  3. Caller

    Add a field so we know whether they need a parking space.

  4. Agent

    Added a yes or no field called Parking Needed. Anything else you want to track?

Outbound: confirming the preferred language for a subscriber list

  1. Agent

    Hello, this is calling from Harbor Bakery about our subscriber list. Do you have a minute?

  2. Caller

    Sure, quickly.

  3. Agent

    Which language would you like our newsletter in, English or Arabic? I'll save it to your profile.

  4. Caller

    Arabic, please.

How to connect Laposta

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Laposta

    From Integrations in the dashboard, choose Laposta and enter the connection details from your Laposta account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Laposta actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Email integrations

Questions, answered.

Does the agent work with Laposta during the call or after it?

During the call. Your agent can look up campaigns, lists and fields, and make changes while the caller is still on the line.

What do I need to connect Laposta?

A Laposta account and its connection details, entered once in your AgentCalls dashboard under Tools. Integrations are included from the Growth plan.

Can the agent delete data in Laposta?

It can remove a custom field or clear the members of a list, but these actions are permanent. You can limit what your agent is allowed to change in your dashboard settings.

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Put your agent to work with Laposta.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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