Harness

Let your agent check Harness pipelines and deployments during a call.

Connect Harness to AgentCalls and your agent can look up projects, pipelines, services, environments and recent executions while it talks to a caller. Your team can ask for deployment status by phone, and your agent can answer customers and staff without anyone opening the Harness console. The agent reads from your own Harness account using the credentials you set up in Harness settings.

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What your agent can do with Harness

Check the status of recent pipeline executions by pipeline or status
Find projects, organizations and pipelines by name during a call
Look up services and environments before answering a deployment question
Browse account-scoped templates when a caller asks what is available
Confirm which services are deployed to which environment

Harness exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Deployment status for a customer

Caller
Hi, I'm calling about the billing update we were promised yesterday. Has it gone out yet?
Agent
Let me check. One moment, Ms. Patel. I'm looking at the billing pipeline in the Production environment now.
Agent
The latest execution finished about two hours ago and succeeded. The update is live for all accounts.
Caller
Great, thank you. Can you tell me when it went out exactly?
Agent
It finished at 9:42 this morning, Eastern time. Anything else I can help with?

Staff asks which services are in staging

Caller
Hey, it's Marcus from ops. Which services are currently set up in the staging environment?
Agent
Sure. The Checkout project has four services in staging: web, payments, notifications and the admin panel.
Caller
And is there a pipeline running right now?
Agent
Yes, a release pipeline started 15 minutes ago and is still in progress. Do you want me to note this on your task list?

Following up on a failed run

Agent
Hello, this is calling for Jordan Lee at Northwind Labs. Your nightly data sync pipeline failed at 2:10 AM. Do you have a few minutes?
Caller
Yes, go ahead. What went wrong?
Agent
The execution stopped at the staging deploy step. I can see the error was a timeout in the Staging environment. Would you like me to schedule a retry for this afternoon?
Caller
Yes, please set that up for 3 PM.
Agent
Done. I've noted the retry request for 3 PM today.

How to connect Harness

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Harness
From Integrations in the dashboard, choose Harness and enter the connection details from your Harness account settings.
3
Choose the actions
In the agent editor, enable the Harness actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Harness during the call or only afterwards?

During the call. Your agent can look up pipelines, executions, services and environments while it is talking to a caller, then answer with the current status.

What do I need to connect Harness?

You need a Harness account with access to the projects you want the agent to read. Create the credentials in Harness settings, then connect them from your AgentCalls dashboard.

Which plan includes the Harness integration?

Integrations are included from the Growth plan.

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Put your agent to work with Harness.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.