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Let your agent look up and check Getform form submissions during a call.

Getform collects web form submissions without a server. Connect your Getform account to AgentCalls and your agent can fetch submissions during a call. A caller asking about a website enquiry, a quote request or a contact form can get an answer on the spot. Your agent can find a specific submission by ID or search a form's recent entries, then tell the caller what was received and when, including any attached file links.

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What your agent can do with Getform

  • Look up a specific form submission by its ID while on the phone
  • Search recent submissions for a form by name, email or other fields
  • Confirm that a quote request, enquiry or sign-up was received and when
  • Read back attached file links so a caller can be sent the right document

Getform exposes 2 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller checks their enquiry

  1. Caller

    Hi, I filled in your contact form on Tuesday about a kitchen refit. I never heard back.

  2. Agent

    Sorry about that. Can I take the email address you used on the form?

  3. Caller

    It's sarah.hale@mail.com.

  4. Agent

    Thanks, Sarah. I can see your enquiry from Tuesday at 4:12 pm, about a kitchen refit. I've passed it to our team and someone will call you by Thursday morning.

Lookup of a submission by ID

  1. Caller

    I got a confirmation with reference 8831 but I'm not sure it went through.

  2. Agent

    Let me check reference 8831 for you.

  3. Agent

    It's confirmed. Your submission came in on the 14th of March with the quote request for three bathrooms. Is there anything you want to add to it?

Following up on a missing document

  1. Agent

    Hello, this is Omar calling from Brightline Surveys. We received your signed intake form yesterday but the attached photo did not come through.

  2. Caller

    Oh, I thought I attached it. Can you check?

  3. Agent

    I checked the form. The submission has the form fields but no file. Could you send the photo again to our booking email?

  4. Caller

    Sure, I'll do that this afternoon.

How to connect Getform

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Getform

    From Integrations in the dashboard, choose Getform and enter the connection details from your Getform account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Getform actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Getform during the call or after it?

Both. During a call your agent can look up a submission by ID or search a form's recent entries, so the caller gets an answer straight away. It can also use the record afterwards for follow-up.

What do I need to connect Getform?

You need a Getform account that already has forms. Sign in from the AgentCalls dashboard and enter your Getform credentials in the tool settings. Your agent then only reads the forms you choose.

Which plan includes Getform?

Integrations, including Getform, are included from the Growth plan.

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Put your agent to work with Getform.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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