DeskTime

Ask your DeskTime projects and team time by phone, and create new projects on the spot.

Connect DeskTime to AgentCalls and your agent can answer questions about your team's tracked time and active projects while a caller is on the line. It can check which projects someone worked on today, pull the list of active projects and their tasks, confirm your company roster, and set up a new project with a first task when a client asks you to start one. Connect DeskTime once from its settings and your agent works with the same data you see in the dashboard.

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What your agent can do with DeskTime

Look up the projects a team member worked on today, with time spent and status
Pull the list of active projects and their tasks for a client question
Check the current team roster and employee roles
Create a new project with an optional first task during the call
Confirm account details such as company name and work settings

DeskTime exposes 11 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks where their project stands

Caller
Hi, this is Dana from Brightline Studio. Can you tell me what projects are currently active for us?
Agent
Of course, Dana. You have three active projects in DeskTime: Website Redesign, Q3 Brand Guide and Mobile Onboarding. Do you want the tasks listed for any of them?
Caller
Just the Website Redesign tasks, please.
Agent
The Website Redesign project has four open tasks: homepage layout, contact form, content migration and QA testing. I can send that summary to your email if that helps.

Owner checks how the team spent today

Caller
Hey, it's Marcus. Can you check which projects Priya logged time on today?
Agent
Sure, Marcus. Priya has logged three hours and twenty minutes today, mostly on Client Portal Fixes, with about forty minutes on Invoice Templates.
Caller
Okay, and is she still working on the portal right now?
Agent
Her tracker shows Client Portal Fixes as the active project, started at 1:15 pm. Anything else you need before I end the call?

New project request from a booking call

Caller
We just signed the Hartley account and need a project set up. Can you create one called Hartley Retainer Q4?
Agent
I can do that. Should I add a first task to it as well?
Caller
Yes, add Kickoff call with client.
Agent
Done. Hartley Retainer Q4 is created in DeskTime with the task Kickoff call with client. Your team can start tracking time against it straight away.

How to connect DeskTime

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect DeskTime
From Integrations in the dashboard, choose DeskTime and enter the connection details from your DeskTime account settings.
3
Choose the actions
In the agent editor, enable the DeskTime actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Projects & tasks integrations

Questions, answered.

Does the agent work with DeskTime during the call or only after?

Both. During a call your agent can look up projects, tasks and employee time, and create new projects. It uses the same DeskTime data you see in your dashboard, so answers are current at the moment of the call.

What do I need to connect DeskTime?

You need an active DeskTime account. Sign in to AgentCalls, open the integrations section, and connect DeskTime using the credentials from your DeskTime settings. The connection takes a few minutes.

Which plan includes the DeskTime integration?

Integrations, including DeskTime, are included from the Growth plan.

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Put your agent to work with DeskTime.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.