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Let your phone agent check and manage ConfigCat flags during calls.

ConfigCat controls which features are on for which customers. With AgentCalls, your agent can look up flags and settings, read their current values in an environment, and update a feature rollout when a caller or your team asks for it. Your agent can list the flags in a product, check how a setting is evaluated, and change a value without you opening the dashboard. Destructive actions such as deleting a flag are kept out of the call flow. Connect ConfigCat with your own credentials from its settings, and your agent works inside the access you already give it.

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What your agent can do with ConfigCat

  • Look up feature flags and settings in a product by key, type or tag
  • Read the current evaluation formula for a flag in a specific environment
  • Update a flag's value or targeting in an environment, keeping other settings unchanged
  • Create a new flag or typed setting in a config, with a key that stays unique
  • Check the product's configs, environments and segments before a change is made

ConfigCat exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Status question from a customer success lead

  1. Caller

    Hi, I need to know if the new checkout flow is turned on for our EU production environment.

  2. Agent

    Sure. Give me a moment to check. The flag new-checkout-flow is on for EU production, with a rollout of 50 percent.

  3. Caller

    Okay, that's what I expected. Can you raise it to 100 percent?

  4. Agent

    I can do that. I'll set the rollout to 100 percent for EU production and leave the other environments as they are. Confirming now.

Enabling a beta feature for one account

  1. Caller

    This is Priya from Northwind Labs. We want the beta reporting feature for our account.

  2. Agent

    Thanks, Priya. I'll check the beta-reporting flag in the production config. It's currently off for everyone.

  3. Caller

    Please add us to the beta group.

  4. Agent

    Done. Northwind Labs is now in the beta segment, and the feature is on for your account. You should see it on your next sign-in.

Follow-up call about a setting value

  1. Agent

    Hello, this is a follow-up from the engineering team. We're checking the maximum upload size setting in staging.

  2. Caller

    Go ahead. It's still at 10 megabytes, right?

  3. Agent

    Yes, it's set to 10 megabytes in staging. Do you want to raise it to 25 before the release on Thursday?

  4. Caller

    Yes, make it 25 and let me know when it's saved.

  5. Agent

    Saved. The staging value is now 25 megabytes, and production is unchanged.

How to connect ConfigCat

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect ConfigCat

    From Integrations in the dashboard, choose ConfigCat and enter the connection details from your ConfigCat account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the ConfigCat actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call, or only afterwards?

Your agent can look up flags and settings during the call and make the changes you approve. It reads the current value first, so the caller hears what is actually set before anything changes.

What do I need to connect ConfigCat?

You need a ConfigCat account and the credentials your team creates in ConfigCat's settings. Sign in to the AgentCalls dashboard, choose ConfigCat, and enter those credentials. The agent then works with the access that account has.

Which plan includes this integration?

Integrations are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with ConfigCat.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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