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Turn customer feedback into booked calls and tracked requests with Canny.

Canny collects and prioritizes what your customers ask for. Connect your Canny account to AgentCalls and your agent can log feature requests from callers, look up the status of a post, add comments, and tag ideas during the call. Callers hear real answers about what you are building, and their feedback lands in Canny without anyone retyping it. Connect with your own Canny credentials from the tool settings in your AgentCalls dashboard.

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What your agent can do with Canny

  • Create a new feedback post on the right board while the caller is still on the line
  • Look up a post and tell the caller its current status
  • Add a comment or reply to an existing post on the caller's behalf
  • Tag posts so feedback is grouped for your product team
  • Create or update a user profile so future feedback is linked to the right customer

Canny exposes 25 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Logging a feature request

  1. Caller

    Hi, I'm Dana from Brightline Dental. We really need a way to export appointment reports to CSV.

  2. Agent

    Thanks, Dana. I can log that for the product team right now. Can I confirm the email on your account?

  3. Caller

    It's dana@brightlinedental.com.

  4. Agent

    Got it. I've posted the request on the Feature Requests board with the CSV export tag. You'll get updates on it as the status changes.

Checking on an existing request

  1. Caller

    Last month I asked for dark mode in the dashboard. Is there any news?

  2. Agent

    I can see that post. It's currently marked as Planned, so it's on the roadmap but not built yet.

  3. Caller

    Great, can you add that my team of twelve is waiting on it?

  4. Agent

    Done. I've added a comment with that detail so the team sees it.

Follow-up call after a release

  1. Agent

    Hi, this is calling from Northgate Supply on behalf of the team. The export feature you asked about has shipped.

  2. Caller

    Oh nice, when did that go live?

  3. Agent

    It went live this morning. I've moved your request to Complete, so you'll see it marked done in the feedback board.

How to connect Canny

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Canny

    From Integrations in the dashboard, choose Canny and enter the connection details from your Canny account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Canny actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. Your agent can read and write to Canny while the caller is on the line, and it can also run follow-up actions such as changing a post's status after a call ends.

What do I need to connect Canny?

A Canny account with access to the boards you want to use. Enter your Canny credentials from the tool's settings in the AgentCalls dashboard, then choose which boards and actions your agent can use.

Which plan includes this integration?

Canny integrations are included from the AgentCalls Growth plan.

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Put your agent to work with Canny.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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