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Turn client feedback on your site into tasks your team can act on, straight from a phone call.

BugHerd collects visual feedback and bugs reported on live websites. With AgentCalls connected to BugHerd, your agent can take a caller's report during a call, create a task in the right project, add the caller as a guest so they can follow progress, and attach a screenshot or file link. Your agent can also look up existing tasks and add comments when a client calls with an update. Your team sees everything in BugHerd as it happens, with no one re-typing notes from a voicemail.

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What your agent can do with Bugherd

  • Create a task in a chosen BugHerd project from details gathered during the call
  • Add an existing client or invite a new one by email as a guest on the project
  • Add a team member to a project so they receive the new work
  • Attach a file or screenshot link to a task while the caller is still on the line
  • Add a comment to an existing task to record a client's update or follow-up

Bugherd exposes 26 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

A client reports a broken checkout button

  1. Caller

    Hi, it's Rachel from Harbor Coffee. The Buy Now button on our mobile site does nothing when I tap it on my iPhone.

  2. Agent

    Thanks, Rachel. I'm sorry about that. Which page are you on when it happens?

  3. Caller

    The cart page, after I add two bags of beans.

  4. Agent

    Got it. I've created a task in the Harbor Coffee website project for the cart page, marked for iPhone mobile. I've also added you as a guest so you can follow it in BugHerd. Someone on the team will look at it today.

A caller asks for an update on an existing request

  1. Caller

    Hi, this is Daniel Okafor at Lumen Dental. Can you tell me whether the contact form fix is done?

  2. Agent

    Let me check. The task for the contact form is still open in the Lumen Dental project, and it was last updated on Tuesday.

  3. Caller

    Can you add a note that the emails are still going to spam?

  4. Agent

    Done. I've added your note to the task so the developer sees it. You'll see their reply in BugHerd.

A client sends a screenshot after the call

  1. Caller

    Hi, Marcus here from Northside Print. I'm calling about the product gallery layout.

  2. Agent

    Hi Marcus. Go ahead, I'm listening.

  3. Caller

    The images overlap on tablets. I'd like to add the screenshot I have to the ticket.

  4. Agent

    Sure. Please send me the link to the screenshot now and I'll attach it to the gallery task in the Northside Print project.

How to connect Bugherd

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Bugherd

    From Integrations in the dashboard, choose Bugherd and enter the connection details from your Bugherd account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Bugherd actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Projects & tasks integrations

Questions, answered.

Does the agent work with BugHerd during the call or after it?

Both. Your agent can create tasks, add comments and attach files while the caller is still on the line, so the information reaches your team immediately.

What do I need to connect BugHerd?

You need a BugHerd account with the projects you want to use. Sign in to your AgentCalls dashboard, open the BugHerd connection, and enter your BugHerd credentials from its settings.

Which AgentCalls plan includes BugHerd?

Tool integrations, including BugHerd, are included from the Growth plan.

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Put your agent to work with Bugherd.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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