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Benchmark Email

Benchmark Email on phone calls: your agent updates lists and checks campaigns while it talks.

Connect Benchmark Email to AgentCalls and your agent can work with your email marketing during a call. It can check your account settings and plan, look up confirmed contacts, add or remove a contact from a list, and tidy up campaigns or webhooks when you ask. Callers get accurate answers and sign-ups land in the right list without anyone opening a dashboard.

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What your agent can do with Benchmark Email

  • Check account details, plan and contact count when a caller asks about your setup
  • Add a caller to the right contact list and confirm the change on the call
  • Remove a contact from a list when they ask to unsubscribe
  • Look up confirmed email addresses to verify a caller's sign-up
  • Delete outdated campaigns or webhooks after you confirm the details

Benchmark Email exposes 298 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound sign-up for the spring newsletter

  1. Caller

    Hi, I signed up for your newsletter last month but I never got anything. Can you check?

  2. Agent

    Sure. Can I have the email address you used to sign up?

  3. Caller

    It's dana.ross@mail.com.

  4. Agent

    Thanks, Dana. I can see you're confirmed on the Spring Offers list. I've added you to the Monthly Newsletter list too, so you'll get the next send on Thursday.

Unsubscribe request

  1. Caller

    Please take me off your mailing list. I get too many emails.

  2. Agent

    I can do that. Which email address should I remove?

  3. Caller

    tom.ellery@outlook.co.uk

  4. Agent

    Done. Tom Ellery has been removed from the Monthly Newsletter list. You won't get any more campaign emails from us.

Outbound check after a promotion

  1. Agent

    Hello, this is Sana from Harbor Coffee. I'm calling about the autumn loyalty offer you asked about.

  2. Caller

    Oh yes, I'm still interested. Is it still running?

  3. Agent

    It runs until the 30th. I've just confirmed your email, so the details will reach your inbox today.

  4. Caller

    Great, thanks.

How to connect Benchmark Email

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Benchmark Email

    From Integrations in the dashboard, choose Benchmark Email and enter the connection details from your Benchmark Email account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Benchmark Email actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up contacts, add or remove them from lists, and check account details while the caller is on the line. It can also run follow-up actions after the call ends.

What do I need to connect Benchmark Email?

You need an active Benchmark Email account. Enter your credentials from the tool's settings in the AgentCalls dashboard, then choose the actions your agent can use.

Which plan includes this integration?

Integrations are included from the Growth plan. Your agent can use Benchmark Email in any call handled on that plan or higher.

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Put your agent to work with Benchmark Email.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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