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Atlassian MCP

Let your phone agent create Jira tickets and find Confluence pages during calls.

Connect Atlassian MCP and your agent can work with the Jira, Jira Service Management, Confluence and Bitbucket records your team already uses. During a call it can look up an issue, log a support request, create a task for the right team, or find the page a caller needs. Everything runs under the permissions of the account you connect, so the agent only sees and changes what your team can. Connect with your own Atlassian credentials from the tool's settings, then turn it on from the AgentCalls dashboard.

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What your agent can do with Atlassian MCP

  • Look up the status of an existing Jira issue or ticket by key or customer name
  • Create a Jira Service Management request from a caller's problem description
  • Find and read the Confluence page with the answer a caller is asking about
  • Add a follow-up comment to an issue after a call with the details captured
  • Respect existing Atlassian permissions, so the agent only reaches what your team can access

Atlassian MCP exposes 41 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Support caller checks an open request

  1. Caller

    Hi, I'm calling about the install ticket I opened last week. Do you know where it is?

  2. Agent

    Sure. Can I have your name or the email you used when you opened it?

  3. Caller

    It's Maria Lopez, maria@brightkitchen.co.

  4. Agent

    Found it. Your install request is in progress and assigned to Tom on the field team, with a visit planned for Thursday morning. Want me to add a note that you prefer afternoons?

Customer reports a fault and a ticket is created

  1. Caller

    The point-of-sale terminal keeps freezing after lunch rush. We're losing orders.

  2. Agent

    That sounds urgent. I'm opening a priority support request now with the details you just gave me.

  3. Caller

    Please. Our location is Unit 4 on Harbor Road.

  4. Agent

    Done. Request SUP-2817 is logged as high priority with your location and the freezing issue. Someone from support will reach out within two business hours.

Callback after a question about a policy

  1. Caller

    Can a customer get a refund after thirty days if the product is faulty?

  2. Agent

    Let me check our returns guide. Yes, faulty products are covered beyond thirty days under the warranty section. I'll note that you asked, so the team can confirm the details.

  3. Caller

    Great, thanks. Please have someone email me the exact wording.

  4. Agent

    I've added a follow-up task for the operations team with your email address. They'll send the wording by the end of the day.

How to connect Atlassian MCP

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Atlassian MCP

    From Integrations in the dashboard, choose Atlassian MCP and enter the connection details from your Atlassian MCP account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Atlassian MCP actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Atlassian during the call or after it?

Both. During a call your agent can look up records and create requests in real time. It can also add notes or tasks after a call once the details are captured.

What do I need to connect Atlassian MCP?

You need an Atlassian account with access to the Jira, Jira Service Management or Confluence spaces you want the agent to use. Connect it with your own credentials from the tool's settings, then sign in from the AgentCalls dashboard.

Which plan includes this integration?

Tool integrations, including Atlassian MCP, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Atlassian MCP.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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