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Agent Mail

Give your phone agent its own inbox. Send, receive and follow up by email during calls.

Connect AgentMail to AgentCalls and your agent gets its own email inbox. During a call it can send confirmations, pull up a message a customer mentioned, and follow up after the call ends. Your business connects AgentMail with its own credentials from the AgentMail settings, and sign-in happens from the AgentCalls dashboard. Integrations are included from the Growth plan.

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What your agent can do with Agent Mail

  • Send an email confirmation the moment a booking or order is agreed on the phone
  • Look up a specific message when a caller asks about something they wrote to you
  • List recent messages in the inbox to check whether a customer has already replied
  • Send a written summary or next steps to a caller after the call ends
  • Keep conversations with suppliers and partners moving without staff reading every message

Agent Mail exposes 19 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a booking by email

  1. Caller

    Hi, I'd like to book a cleaning for Thursday afternoon. Do you have anything after 2?

  2. Agent

    Yes, we have 2:30 or 4:00 on Thursday. Which one suits you, and what's the best email address for the confirmation?

  3. Caller

    2:30 is perfect. It's nadia.k@mailbox.co.

  4. Agent

    Thanks, Nadia. You're booked for Thursday at 2:30. I'm sending the confirmation to that address now, and it will include our arrival window.

Finding an earlier email

  1. Caller

    I emailed you last week about a refund for order 4471. Did you get it?

  2. Agent

    Let me check the inbox. I can see your message from Tuesday about order 4471. It's been logged, and our team reviews refund requests within two business days.

  3. Caller

    Great. Can you send me a copy of what I wrote so I have it?

  4. Agent

    Of course. I'm emailing you a copy of that message now, so you have the details on file.

Following up after an outbound call

  1. Agent

    Hello, this is calling from Harbor Dental about the quote you asked for on Monday. Is this a good time for a quick chat?

  2. Caller

    Sure, go ahead. I'm still deciding between two options.

  3. Agent

    Understood. Option A is the crown at 640 dollars, and option B is the bridge at 1,180. I'll send both breakdowns to your inbox after this call so you can compare them.

  4. Caller

    That works. Please send them today.

How to connect Agent Mail

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Agent Mail

    From Integrations in the dashboard, choose Agent Mail and enter the connection details from your Agent Mail account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Agent Mail actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Email integrations

Questions, answered.

Does Agent Mail work during the call, or only after?

Both. During a call your agent can look up messages and send an email right away. It can also send follow-up emails after the call ends.

What do I need to connect Agent Mail?

An account with AgentMail. Copy your credentials from the AgentMail settings and add them under Tools in the AgentCalls dashboard. Integrations are included from the Growth plan.

Will my agent read every email in my inbox?

No. Your agent only reads the messages it needs for the task on the call, such as a specific message a caller mentions or a recent message to check on a booking.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Agent Mail.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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