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Let your agent look up employees and handle HR tasks during calls.

Connect BambooHR and your agent can answer employee questions and handle routine HR requests on the phone. It can check benefit enrollments and dependents, look up pay stub details, and record updates to direct deposit or withholding details. Callers get accurate answers from your own HR records, and your team stays in control of what the agent can change.

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What your agent can do with BambooHR

  • Look up employee benefit enrollments and dependents during a call
  • Answer pay stub and paid-period questions from BambooHR records
  • Add a dependent or update a direct deposit account when an employee calls in
  • Record a new company benefit or update an employee's benefit group

BambooHR exposes 42 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Employee asks about a pay stub

  1. Caller

    Hi, I think my last paycheck was short. Can you check my pay stub for the 15th?

  2. Agent

    Sure. Can I have your employee ID or the name on your account?

  3. Caller

    It's Maria Lopez, ID EMP-3051.

  4. Agent

    Thanks, Maria. Your gross pay for that period was 2,480 dollars, and the net was 1,912 dollars. The difference is health insurance and retirement contributions. I can email you the full pay stub now.

Adding a new dependent after a birth

  1. Caller

    Hello, my daughter was born last week and I want to add her to my benefits.

  2. Agent

    Congratulations. I can help with that. What is her full name and date of birth?

  3. Caller

    Olivia Chen, born March 4.

  4. Agent

    Got it. I've added Olivia as your dependent in BambooHR. Your HR team will confirm her benefit enrollment by Friday.

Updating direct deposit before payroll

  1. Caller

    I changed banks last month. I need my direct deposit moved before the next run.

  2. Agent

    I can update that. Please confirm the new bank name and the last four digits of the account number.

  3. Caller

    First Harbor Bank, account ending 7742.

  4. Agent

    Done. Your new direct deposit account is saved in BambooHR and will apply to the next payroll.

How to connect BambooHR

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect BambooHR

    From Integrations in the dashboard, choose BambooHR and enter the connection details from your BambooHR account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the BambooHR actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Use cases that use BambooHR

Industries

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All HR & recruiting integrations

Questions, answered.

Does the agent work during the call or after it?

Both. Your agent can look up records and make updates while the caller is on the line, and it can log notes or follow-up tasks afterward.

What do I need to connect BambooHR?

You need a BambooHR account with access to the employee records you want the agent to use. Sign in from your AgentCalls dashboard and enter your BambooHR credentials from the tool's settings.

Which plan includes the BambooHR integration?

Integrations are included from the Growth plan. Lower plans can upgrade at any time from the dashboard.

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Put your agent to work with BambooHR.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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