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Connect Zigpoll so your agent can check your accounts and survey setup during a call.

Zigpoll is a survey and feedback platform for polls, responses and customer research. Connect your Zigpoll account to AgentCalls and your agent can confirm which account is active, look up your accounts, and see how your polls are set up. This helps your agent answer questions from customers or your team about your research setup, without anyone digging through the dashboard. Connection uses credentials from your own Zigpoll settings, and the agent only reads the account information you allow it to access.

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What your agent can do with Zigpoll

  • Confirm which Zigpoll user and account the agent is connected to
  • List your Zigpoll accounts with their plan, limits and ownership
  • Check poll IDs and usage counters before answering a question about your research
  • Give a team member a quick status update on survey usage during a call

Zigpoll exposes 2 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Internal check on survey usage

  1. Caller

    Hi, it's Dana from the research team. Can you tell me how many responses we've used on our Zigpoll plan this month?

  2. Agent

    Sure, Dana. Let me pull up your accounts in Zigpoll.

  3. Agent

    You're on the Growth plan under the Northfield account. You've used 740 of your 1,000 monthly responses, so you have 260 left.

  4. Caller

    Perfect, that's enough for the March pricing survey. Thanks.

Customer asks which poll to take

  1. Caller

    I got a survey link from you last week but I can't remember if it's the one about delivery times. Can you check?

  2. Agent

    I can look that up. Can I get your name or the email the link was sent to?

  3. Caller

    It was sent to sam.ortiz@example.com.

  4. Agent

    Thanks, Sam. The delivery times poll is open and still active. It closes on Friday, so you have a few days left to respond.

Account status before a call-back

  1. Caller

    We're thinking about running a new customer feedback poll. Do we have room on our account?

  2. Agent

    Let me check your account limits and current usage in Zigpoll.

  3. Agent

    Yes. Your account has three active polls out of a limit of five, so you can add two more. Would you like me to note this for your manager to follow up?

  4. Caller

    Yes please, and ask her to call me Thursday at 10 am.

How to connect Zigpoll

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Zigpoll

    From Integrations in the dashboard, choose Zigpoll and enter the connection details from your Zigpoll account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Zigpoll actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Zigpoll during the call or after it?

Both. During a call your agent can look up accounts, plan limits and poll status in real time. It can also leave a note for your team after the call.

What do I need to connect Zigpoll?

You need a Zigpoll account. Copy the credentials from your Zigpoll settings, then add them in the AgentCalls dashboard under Integrations. You sign in to AgentCalls to make the connection.

Which plan includes the Zigpoll integration?

Tool integrations, including Zigpoll, are included from the Growth plan.

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Put your agent to work with Zigpoll.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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