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Connect YouTube so your agent can check channel stats and videos during calls.

Connect YouTube with one click from the AgentCalls dashboard and your agent can look up channel statistics, subscriber counts, recent uploads and playlists while it talks to a caller. Customers asking about your latest video, your subscriber numbers or where to find a tutorial get an accurate answer on the spot. Your agent can also pull caption text for a video you own, so a support call can point to the exact part of a tutorial that answers the question.

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What your agent can do with YouTube

  • Look up channel statistics, subscriber counts and total views
  • Find a channel's recent uploads and recent channel activity
  • List your playlists and the videos inside them
  • Resolve a channel handle to its channel ID
  • Pull captions from a video you own to answer a how-to question

YouTube exposes 59 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about the latest tutorial

  1. Caller

    Hi, I saw a tutorial on your channel about setting up the scheduler. Is there a newer one?

  2. Agent

    Sure. Our most recent upload is a 12 minute walkthrough called Scheduler setup for teams, posted this Tuesday. Would you like me to text you the link?

  3. Caller

    Yes, please. Send it to this number.

  4. Agent

    Done. The link is on its way to your phone now.

Caller asks how many subscribers the channel has

  1. Caller

    Before I sign up, how big is your YouTube channel? I want to see if the training videos are worth it.

  2. Agent

    We currently have 48,300 subscribers and about 2.1 million total views across 214 videos.

  3. Caller

    That is more than I expected. Are the onboarding videos in the playlist called Getting started?

  4. Agent

    Yes. The Getting started playlist has 9 videos, all under 8 minutes each. I can send you the playlist link.

Customer follow-up on a support question

  1. Agent

    Hello Maria, this is Alex calling from Brightline Studio. You asked last week how to export your invoices. Do you have a minute?

  2. Caller

    Yes, I still cannot find that option.

  3. Agent

    The steps are covered in our Invoices tutorial. Starting at the 3 minute mark, it shows the export menu. I can read you the captions from that section now if that helps.

  4. Caller

    Please do, that would be great.

How to connect YouTube

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect YouTube

    From Integrations in the dashboard, choose YouTube and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the YouTube actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use YouTube during the call or after it?

During the call. Your agent can look up channel stats, recent uploads, playlists and captions while it is speaking with a caller, so answers come back in the same conversation.

What do I need to connect YouTube?

A YouTube account with access to the channel you want to use. Sign in to YouTube from the AgentCalls dashboard with one click, and your agent can then use the connected tools.

Which plan includes the YouTube integration?

Integrations, including YouTube, are included from the Growth plan.

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Put your agent to work with YouTube.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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