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Post, look up and message on X from your phone line, without leaving the call.

Connect your Twitter account and your agent can work with your posts and direct messages during a call. It can publish a post, look up a tweet or a user, check what your audience is saying, and send a direct message to a customer. Connect with your own credentials from the tool's settings, and the agent works only in the account you connect.

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What your agent can do with Twitter

  • Publish a post or a reply to a specific tweet while you are on the phone
  • Look up recent posts and bookmarks to answer questions about what you shared
  • Send direct messages and start group conversations with customers
  • Add accounts to your lists and keep your audience organised
  • Check the status of tweets or users through compliance jobs

Twitter exposes 81 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a recent post

  1. Caller

    Hi, I saw your post about the weekend sale. Is it still running?

  2. Agent

    Yes, it runs until Sunday night at midnight. Would you like me to send you the full post so you have the code?

  3. Caller

    Yes please, send it to me by DM.

  4. Agent

    Done. I have sent it to your Twitter direct messages now.

Publishing a post while on the phone

  1. Caller

    Can you post that we are closed on Monday for the bank holiday?

  2. Agent

    Sure. I will post it now: we are closed Monday 26 May for the bank holiday, and we reopen Tuesday at 9 am.

  3. Caller

    Perfect, thanks.

  4. Agent

    The post is live on your account. Anything else you want shared today?

Follow-up with a customer who messaged

  1. Agent

    Hi Maya, this is Sam from Riverside Bakery calling about your message on Twitter about the wedding order.

  2. Caller

    Oh yes, can you still do twenty cupcakes by Saturday?

  3. Agent

    We can. I have noted twenty cupcakes for Saturday 14 June at 11 am. I will send you the confirmation by direct message now.

How to connect Twitter

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Twitter

    From Integrations in the dashboard, choose Twitter and enter the connection details from your Twitter account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Twitter actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can post, look up tweets, and send direct messages while the call is in progress, or follow up after the call ends.

What do I need to connect Twitter?

You need a Twitter account and its credentials. Sign in from the AgentCalls dashboard, open the Twitter connection, and enter your credentials from the tool's settings.

Which plan includes this integration?

Integrations are included from the Growth plan. Twitter is available on Growth and above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Twitter.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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