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Let your agent check balances and book time off in Workday during the call.

Workday runs HR, payroll and finance for many growing businesses. With AgentCalls connected to Workday, your agent can look up a team member's leave balance, submit a time off request, and read back holiday dates while the caller is still on the line. It can also pull open job postings and screening questions when candidates call about a role. Your team keeps control of approvals inside Workday, and every action is logged there.

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What your agent can do with Workday

  • Check a worker's absence and leave balances during the call
  • Submit time off requests that start Workday's approval process
  • Read out holiday events for a worker and time period
  • Share open job postings and screening questions with candidates
  • Retrieve the signed-in worker's profile details for verification

Workday exposes 588 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Employee checks leave and books time off

  1. Caller

    Hi, this is Priya Raman. I want to check how many vacation days I have left this year.

  2. Agent

    Hi Priya. You have 9.5 vacation days remaining for this year, with 2 days already scheduled for March.

  3. Caller

    Great. Can you put in a request for Friday the 14th and Monday the 17th?

  4. Agent

    Done. Your time off request for March 14 and 17 is submitted in Workday and is waiting for manager approval.

Candidate asks about an open role

  1. Caller

    I saw the Operations Coordinator posting. Can you tell me more about it?

  2. Agent

    Of course. The role is full time in our Austin office, reporting to the Operations Manager, with a starting range of 58,000 to 64,000 dollars.

  3. Caller

    Are there any screening questions I should prepare for?

  4. Agent

    Yes, there are four. They cover scheduling experience, Excel use, and your availability. Would you like me to send you the link to apply?

Manager confirms a team holiday schedule

  1. Caller

    Hi, it's Tom Becker from the warehouse. Are we closed on the 25th of December?

  2. Agent

    Hi Tom. Yes, December 25 and December 26 are both company holidays in the Workday calendar for your location.

  3. Caller

    And the 1st of January?

  4. Agent

    January 1 is also a holiday, so the warehouse will reopen on January 2.

How to connect Workday

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Workday

    From Integrations in the dashboard, choose Workday and enter the connection details from your Workday account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Workday actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can look up balances, holidays and job postings live during a call, and submit time off requests as the caller asks for them.

What do I need to connect Workday?

You need a Workday account with permission to view and submit the records you want your agent to use. Connect it from the AgentCalls dashboard with your own Workday credentials in the tool settings. Sign-in takes a few minutes.

Which plan includes Workday?

Tool integrations, including Workday, are included from the Growth plan. Your agent will only use the actions you allow in the dashboard.

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Put your agent to work with Workday.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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