Let your phone agent check orders, products and bookings in Wix while you talk.

Wix runs many small businesses' websites and online stores. When you connect Wix to AgentCalls, your agent can look up products, check stock and find order status during a call, so callers get real answers without waiting. It can also log details from a call for your team to act on. Your agent works with the Wix account you already use, through the connection you set up in your settings.

What your agent can do with Wix

  • Look up product details, prices and stock levels during a call
  • Check the status of an existing order using the customer's order number or email
  • Find a customer record and answer questions about their recent purchases
  • Note order questions or requests from a call so your team can follow up in Wix

Wix exposes 140 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Order status during an inbound call

  1. Caller

    Hi, I placed an order last Tuesday and I want to know if it has shipped.

  2. Agent

    Happy to check. Can I have the email address you used at checkout?

  3. Caller

    It's dana.reyes@mail.com.

  4. Agent

    Thanks, Dana. Your order for the linen throw shipped yesterday. The tracking update is now in your inbox.

Stock check on a product

  1. Caller

    Do you still have the medium navy ceramic planter in stock?

  2. Agent

    Let me check. Yes, we have 4 medium navy planters left at 48 dollars each.

  3. Caller

    Great, can you hold one for me until Saturday?

  4. Agent

    I can note that request for the team. They'll confirm with you by phone before Saturday.

Follow-up on a missing item

  1. Agent

    Hi, this is calling from the shop about your order from Monday. One item was out of stock, so we wanted to check if you'd like a replacement or a refund.

  2. Caller

    A refund would be fine, thanks.

  3. Agent

    Understood. I've noted the refund request on your order, and the team will process it today.

How to connect Wix

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Wix

    From Integrations in the dashboard, choose Wix and enter the connection details from your Wix account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Wix actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Questions, answered.

Does the agent work with Wix during the call or after it?

Both. During a call, your agent can look up products, stock and order status. After a call, it can note requests so your team can act on them in Wix.

What do I need to connect Wix?

You need an account on Wix. Sign in to your AgentCalls dashboard, open the integrations page, and connect Wix using the credentials from your Wix settings.

Which plan includes the Wix integration?

Integrations, including Wix, are included from the Growth plan.

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