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Let your agent look up Wistia videos, stats and folders while it talks to callers.

Connect Wistia and your agent can work with your video library during a call. It can find the right video, check how a video or your account is performing, and confirm when a file is ready to share. It can also create folders for new projects, import a video from a public link, or archive old media. Callers get accurate answers from your own content, and your team sees what was done afterward.

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What your agent can do with Wistia

  • Find videos, folders and channel episodes by name or keyword while you are on the phone
  • Check how a single video or your whole account is performing over a date range
  • Look up a video's details and tell a caller when it has finished processing and is ready to view
  • Create a new folder for a client or project, optionally shared publicly or assigned to a teammate
  • Import a video from a public URL into a chosen folder, then confirm when it is ready

Wistia exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for a training video

  1. Caller

    Hi, I'm looking for the onboarding video you sent to the Riverside team last spring.

  2. Agent

    Sure, let me search for that. I can see a video called Riverside Onboarding Walkthrough in your Client Training folder. Do you want me to send you the link?

  3. Caller

    Yes please, and is it still up to date?

  4. Agent

    It was last updated in April and it's processed and ready to view. I'll text the link to the number you're calling from.

Owner asks how a video is doing

  1. Caller

    How did our spring product demo perform in the last month?

  2. Agent

    Between the first of March and the first of April, the spring product demo was played 1,284 times with an average watch time of just over two minutes.

  3. Caller

    That's better than the last one. Can you make a folder for the summer launch?

  4. Agent

    Done. I created a folder called Summer Launch 2025 and kept it private. Would you like me to assign it to someone on your team?

Following up on a promised upload

  1. Caller

    I sent you a link to our site walkthrough video this morning. Did it come through?

  2. Agent

    I can see the import started at nine. It's still processing, so it isn't ready yet. I'll check again and let you know once it's live.

  3. Caller

    Great, please put it in the Website folder.

  4. Agent

    Understood. It's going into the Website folder, and I'll confirm with you as soon as it finishes.

How to connect Wistia

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Wistia

    From Integrations in the dashboard, choose Wistia and enter the connection details from your Wistia account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Wistia actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Wistia during the call or only afterward?

Both. During a call your agent can search Wistia, look up video details and check analytics. It can also create folders and start imports while the caller is still on the line.

What do I need to connect Wistia?

You need a Wistia account and the connection credentials from your Wistia settings. Sign in to the AgentCalls dashboard, open Integrations and add Wistia. Integrations are included from the Growth plan.

Can the agent delete videos or folders?

Deleting is possible but we recommend you review those actions. Wistia keeps deleted media recoverable for a limited time before it is permanently removed.

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Put your agent to work with Wistia.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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