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Connect Viral Loops to your phone agent and keep referral campaigns moving on every call.

Viral Loops runs your referral campaigns. With AgentCalls connected, your agent can answer questions about the campaign, check a participant's standing, rank and referrals, and register new participants when a caller asks to join. It can also read campaign stats so callers hear accurate numbers. Everything it does is limited to the campaign you connect, and the agent only changes data when a caller asks it to.

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What your agent can do with Viral Loops

  • Look up a participant's rank, referral totals and reward status by email or referral code during the call.
  • Tell callers how many people have joined and referred so far, using live campaign stats.
  • Register a new participant with a referrer when a caller asks to join your referral program.
  • Search participants and list a participant's referrals to answer account questions after the call.
  • Confirm campaign details such as expiration date and points to callers who ask about the offer.

Viral Loops exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller checks their referral rank

  1. Caller

    Hi, I referred a few friends last month. Where do I stand on the leaderboard?

  2. Agent

    Happy to check that for you. Can I have the email address you signed up with?

  3. Caller

    It's dana.morales@gmail.com.

  4. Agent

    Thanks, Dana. You're ranked 14th, with 6 successful referrals and 600 points. Two more referrals would move you into the top ten.

Caller joins through a friend

  1. Caller

    My coworker Tom said I could join your referral program and get the reward.

  2. Agent

    Great, I can register you now. What's the best email address to use?

  3. Caller

    Sure, it's ryan.holt@outlook.com.

  4. Agent

    You're registered, Ryan. Tom is listed as your referrer, so you both get credit when your first referral signs up. Your personal link will reach you by email shortly.

Caller asks when the campaign ends

  1. Caller

    Is the spring referral offer still running? I want to make sure I get in before it closes.

  2. Agent

    It is. The campaign is open until March 31st, and so far 1,284 people have joined and 412 referrals have been made.

  3. Caller

    Good. How many points do I get per referral?

  4. Agent

    Each confirmed referral earns 100 points. Would you like me to register you now so you can start sharing?

How to connect Viral Loops

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Viral Loops

    From Integrations in the dashboard, choose Viral Loops and enter the connection details from your Viral Loops account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Viral Loops actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Viral Loops during the call or after it?

Both. During a call your agent can look up participants, check campaign stats and register new participants. After a call, it can keep your records current, so the next caller gets the same accurate information.

What do I need to connect Viral Loops?

You need a Viral Loops account with the campaign you want to use. Connect it from the AgentCalls dashboard using the credentials in your Viral Loops settings. No technical setup is required.

Which plan includes this integration?

Integrations, including Viral Loops, are included from the Growth plan. Lower plans do not include tool connections.

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Put your agent to work with Viral Loops.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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