Start free

Keep Twenty up to date from every call. Your agent looks up and records customers as they talk.

Connect Twenty to your AgentCalls agent and it works inside your CRM during the call. When a caller asks about an account, your agent finds the company or person and reads back the right details. When a new lead calls, it creates a person and company record and can log an opportunity. When a deal moves or a follow-up is needed, it updates the record and creates a task for your team. You stay in control: the agent only changes the fields you allow, and you can delete a record only when a specific one is identified.

Start freeSee pricing

What your agent can do with Twenty

  • Look up companies, people, opportunities and tasks by name or UUID while on the call
  • Create a new company, person or opportunity from a new caller's details
  • Update job title, contact details or opportunity fields as the conversation changes
  • Create follow-up tasks for your team after a call
  • Create or update several records at once when a caller shares a list of contacts

Twenty exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

New lead calls about a quote

  1. Caller

    Hi, I'm Dana Whitfield. I'm the operations manager at Brightline Dental, and we're looking at your service for three locations.

  2. Agent

    Thanks, Dana. Let me set you up in our system. What's the best email for you, and what's the company's main number?

  3. Caller

    dana.whitfield@brightlinedental.com, and the main line is 415 555 0192.

  4. Agent

    Done. I've added you and Brightline Dental, and opened a new opportunity for three locations. A member of the team will send your quote by Thursday.

Returning customer checks an invoice status

  1. Caller

    Hello, this is Omar Haddad from Nile Furnishings. Can you tell me where our renewal stands?

  2. Agent

    Welcome back, Omar. I can see Nile Furnishings. The renewal opportunity is in the proposal stage, with an annual value of 18,400 dollars and a close date of March 28.

  3. Caller

    Great. Please move it to negotiation and add my new contact, Lina, as the approver.

  4. Agent

    Moved to negotiation. I've added Lina to Nile Furnishings and linked her to the renewal as approver. I've also created a task for your account manager to call her this week.

Outbound follow-up after a demo

  1. Agent

    Hi, this is the AgentCalls team calling for Priya Raman. Is this a good time for a two minute follow-up on the demo last week?

  2. Caller

    Sure, go ahead.

  3. Agent

    Thanks. Based on your notes, you wanted to compare plans before a decision on the 12th. Should I send the comparison to your email on file?

  4. Caller

    Yes, and please push our decision meeting to the 15th.

  5. Agent

    Got it. I've updated the close date to the 15th and logged the comparison request. Your rep will send the comparison today.

How to connect Twenty

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Twenty

    From Integrations in the dashboard, choose Twenty and enter the connection details from your Twenty account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Twenty actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

HubSpotVerifiedCRM & salesHubSpot is an inbound marketing, sales, and customer service platform integrating CRM, email automation, and analytics…ZohoVerifiedCRM & salesZoho is a suite of cloud applications including CRM, email marketing, and collaboration tools, enabling businesses to…People Data LabsCRM & salesPeopleDataLabs provides B2B data enrichment and identity resolution, empowering organizations to build enriched user…SalesforceCRM & salesSalesforce is a leading CRM platform integrating sales, service, marketing, and analytics to build customer…ApolloCRM & salesApollo provides CRM and lead generation capabilities, helping businesses discover contacts, manage outreach, and track…AttioCRM & salesAttio is a fully customizable workspace for your team's relationships and workflows.

All CRM & sales integrations

Questions, answered.

Does the agent use Twenty during the call or after it?

Both. Your agent can look up and update records while the caller is on the line, and it can also create follow-up tasks and records once the call ends.

What do I need to connect Twenty?

You need an account in Twenty and the connection details from its settings. Add them in the AgentCalls dashboard under Integrations, then choose the actions your agent can use.

Which plan includes this integration?

Twenty is included in the Growth plan and above. Starter accounts can see the integration but must upgrade to connect it.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Twenty.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing