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Have your agent check on file processing jobs and start new ones during a call.

Connect Transloadit to AgentCalls and your agent can work with your file processing jobs while it talks to a customer. It can look up the status of an upload or conversion, start a new processing job from a template, cancel a job that is no longer needed, or resend a completion notification. Your team stays in control of which workflows the agent can use, and every action is recorded in your Transloadit account.

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What your agent can do with Transloadit

  • Check the status and results of a file processing job by ID
  • Start a new processing job from one of your saved templates
  • List recent jobs by state or date to answer customer questions
  • Cancel a running job when a customer asks to stop it
  • Resend a completion notification to your system when a result did not arrive

Transloadit exposes 6 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks if their video is ready

  1. Caller

    Hi, I uploaded my product video this morning. Is it ready yet?

  2. Agent

    Let me check that for you. Can you give me the job ID from your confirmation email?

  3. Caller

    Sure, it's 4f2a9c71.

  4. Agent

    Your video finished processing about ten minutes ago. The 1080p version and the thumbnail are both ready for download.

Starting a new image job by phone

  1. Caller

    I have twelve product photos I need resized for the new catalog. Can you start that for me?

  2. Agent

    Yes, I can start the catalog resize template now. Can you confirm the upload link you sent earlier is still the right one?

  3. Caller

    Yes, that's the one.

  4. Agent

    Done. The job is running and the resized images should be ready within a few minutes. I'll note the job ID for you.

Cancelling a job a customer no longer needs

  1. Caller

    Please stop the audio conversion I sent yesterday. I uploaded the wrong file.

  2. Agent

    I can see that job is still running. I'll cancel it now.

  3. Agent

    The job is cancelled. You can upload the correct file, and I can start a new conversion for you once you send it.

How to connect Transloadit

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Transloadit

    From Integrations in the dashboard, choose Transloadit and enter the connection details from your Transloadit account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Transloadit actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Transloadit during the call or after it?

Both. During a call your agent can check job status, start a new job, or cancel one. It can also handle follow-up tasks after the call ends, such as resending a completion notification.

What do I need to connect Transloadit?

You need an account with Transloadit. Sign in to your AgentCalls dashboard, open the Transloadit integration, and enter your Transloadit credentials from the tool's settings.

Which plan includes this integration?

Integrations are included from the Growth plan. Transloadit works on any plan from Growth upward.

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Put your agent to work with Transloadit.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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