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Connect Trackdesk and let your agent check affiliate performance and partner details by phone.

Trackdesk tracks your affiliate partners, offers, conversions and commissions. With Trackdesk connected to AgentCalls, your voice agent can look up affiliate details, list active offers, and pull daily performance figures while it is on the line. Callers get accurate numbers from your own records, and you can build tracking links for a partner during the same call. Connect your Trackdesk account from its settings and start in minutes.

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What your agent can do with Trackdesk

  • Look up a partner's account details, status and tier during a call
  • List active offers and their payout configuration
  • Pull daily performance totals for a date range you choose
  • Build a tracking link for a specific partner and offer
  • Check active coupons and which offers they apply to

Trackdesk exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Partner asks about their account status

  1. Caller

    Hi, I'm calling about my affiliate account. I haven't seen a payment this month.

  2. Agent

    Thanks for calling. Can I have the email or account ID on your Trackdesk profile so I can check it?

  3. Caller

    It's sara.khoury@brightpath.co.

  4. Agent

    Found it, Sara. Your account is active and you're on the Silver tier. Your last payout is listed as pending review, so I'll flag it for the team to confirm by Thursday.

Owner checks last week's numbers

  1. Caller

    Can you tell me how we did from March 3rd to March 9th?

  2. Agent

    Sure. Across that week you had 4,812 clicks, 186 conversions and 3,240 dollars in commissions. The strongest day was Friday, March 7th, with 41 conversions.

  3. Caller

    Great, send that summary to my email please.

  4. Agent

    Done. The weekly summary is on its way to your inbox now.

Outbound call to a new partner

  1. Agent

    Hello Tom, this is the partnerships team calling. We're offering a new spring offer at 15 percent commission.

  2. Caller

    Sounds interesting. Can I still join?

  3. Agent

    Yes. I can create your tracking link for the spring offer right now. It will be ready in a moment.

  4. Caller

    Perfect, text it to me.

  5. Agent

    Sent. You'll see the link in your messages within a minute.

How to connect Trackdesk

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Trackdesk

    From Integrations in the dashboard, choose Trackdesk and enter the connection details from your Trackdesk account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Trackdesk actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up partners, offers and performance figures while the caller is on the line, and it can send follow-up messages or summaries once the call ends.

What do I need to connect Trackdesk?

A Trackdesk account, and the credentials from its settings. Add them in the AgentCalls dashboard under Integrations. You do not need to write any code.

Which plan includes this integration?

Trackdesk is included from the Growth plan and above.

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Put your agent to work with Trackdesk.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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