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Check TiDB Cloud clusters, bills and import jobs while your agent is on the phone.

Connect TiDB Cloud to AgentCalls and your agent can look up your database clusters, check import task status, review monthly bills and search recent audit activity during a call. Callers get accurate answers about your data infrastructure without waiting for someone to log in. The agent can also list branches and Data Service apps and their deployment status. Connect your TiDB Cloud account with your own credentials from its settings, then pick which actions the agent may use.

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What your agent can do with TiDB Cloud

  • Look up a cluster or Dedicated instance by ID and report its status.
  • Check the status and progress of an import task for a Starter, Essential or Dedicated cluster.
  • Report the bill for a calendar month when a finance contact calls.
  • List Data Service apps and their latest deployment status for a project.
  • Search recent audit log events by time range or keyword when a manager asks what changed.

TiDB Cloud exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks whether a data import has finished

  1. Caller

    Hi, I uploaded our customer export last night. Has it finished loading?

  2. Agent

    Let me check that for you. Can I have the name or ID of the cluster the import went into?

  3. Caller

    It's the cluster called orders-prod.

  4. Agent

    The import on orders-prod finished at 6:42 this morning. It loaded 1.8 million rows with no errors. Would you like me to send the summary to your email?

Finance manager asks for last month's bill

  1. Caller

    Can you tell me what our TiDB Cloud bill was for March?

  2. Agent

    Sure. Your March total is 1,284 US dollars across three clusters. The largest share is the Dedicated cluster used for reporting, at 910 dollars.

  3. Caller

    Thanks. Can you email that breakdown to Sara in finance?

  4. Agent

    Done. I have sent the March breakdown to Sara at finance@brightcart.co.

Operations lead checks recent changes

  1. Caller

    Did anyone change the backup settings on the staging cluster this week?

  2. Agent

    I checked the audit log for staging-eu over the last seven days. There is one change to backup settings, made on Tuesday at 3:15 in the afternoon by Omar Khalid.

  3. Caller

    Okay, that was planned. Thanks.

  4. Agent

    You're welcome. I can also note it in your ticket if you want a record.

How to connect TiDB Cloud

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect TiDB Cloud

    From Integrations in the dashboard, choose TiDB Cloud and enter the connection details from your TiDB Cloud account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the TiDB Cloud actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during a call or only afterwards?

It works during the call. Your agent looks up the information in TiDB Cloud while the caller is on the line and answers with what it finds. It can also follow up with a message or a record after the call ends.

What do I need to connect TiDB Cloud?

You need an account in TiDB Cloud and the credentials it provides in its settings. Sign in to the AgentCalls dashboard, open the TiDB Cloud integration and add your credentials. Your agent can then use only the actions you enable.

Which plan includes this integration?

TiDB Cloud is included from the Growth plan. Starter plans can use AgentCalls without integrations.

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Put your agent to work with TiDB Cloud.

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