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Send handwritten direct mail to your customers, straight from a phone call.

Thanks.io turns your agent into a mailing desk. During a call, your agent can add a caller to a mailing list, look up available handwriting styles and image templates, and trigger a stored send so a personalized postcard or letter goes out to a customer the same day. Connect your Thanks.io account once from AgentCalls and your agent works with the lists and templates you already use.

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What your agent can do with Thanks.io

  • Add a caller to an existing mailing list after they ask to receive offers by post
  • Look up available handwriting styles and image templates before a mailing is sent
  • Trigger a stored send so a personalized card goes out after the call
  • Remove a recipient from a mailing list when they ask to stop receiving mail

Thanks.io exposes 29 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: join the mailing list

  1. Caller

    Hi, I stayed at your guest house last month. Can I get your seasonal offers by post?

  2. Agent

    Of course. Can I get your name and the mailing address you'd like the cards sent to?

  3. Caller

    Rachel Morgan, 14 Fern Lane, Bristol BS4 2QA.

  4. Agent

    Thanks, Rachel. I've added you to the Guest Offers list. You'll get the spring card in the next mailing.

Follow-up: send a thank-you card

  1. Caller

    I'm calling about the install you did on Tuesday. Everything looks great.

  2. Agent

    That's good to hear, Mr. Patel. Would you like us to send you a handwritten thank-you card from the team?

  3. Caller

    Yes, that would be nice.

  4. Agent

    Done. A handwritten card will go out to your address today.

Outbound: reactivation mailer

  1. Agent

    Hi, this is Sam calling from Harbor Dental. We noticed you haven't been in since last year. Is this still a good number to reach you?

  2. Caller

    Yes, it is. I've been meaning to book a cleaning.

  3. Agent

    Great. I'll send you a personalized card with a 20 percent offer on your next visit. Is 22 Quay Street still correct?

  4. Caller

    Yes, that's right.

How to connect Thanks.io

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Thanks.io

    From Integrations in the dashboard, choose Thanks.io and enter the connection details from your Thanks.io account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Thanks.io actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can add a caller to a mailing list or look up options while you are on the phone, and trigger a stored send once the call ends.

What do I need to connect Thanks.io?

You need a Thanks.io account. Sign in to the AgentCalls dashboard, open Integrations, and enter your Thanks.io credentials from its settings.

Which plan includes this integration?

Integrations are included from the Growth plan.

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Put your agent to work with Thanks.io.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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