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Analyze call notes and documents with TextRazor during every call.

Connect TextRazor to your AgentCalls agent and it can read and understand text while it talks to your customers. Your agent can pull out the people, companies and places mentioned in a call, classify what a caller is asking about, and check your account status or usage limits. Use it to tag call summaries, route requests to the right team, and keep your notes organized without manual work after each call.

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What your agent can do with TextRazor

  • Extract named entities such as people, companies and places from call notes or messages
  • Classify what a caller is asking about into your own categories
  • Pull key phrases from a caller's request to tag and route it
  • Check your TextRazor account status and usage limits during a call

TextRazor exposes 6 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Routing a support request

  1. Caller

    Hi, I'm calling about the invoice Brightline Dental sent us last week. It looks wrong.

  2. Agent

    Thanks for calling. I can see that. I've classified this as a billing question and tagged it for your accounts team. Can I take a callback number?

  3. Caller

    Yes, it's 555 0142. Please ask for Dana Ortiz.

  4. Agent

    Got it. Dana Ortiz will call you back at 555 0142 today.

Tagging a sales inquiry

  1. Caller

    Good morning. We're looking at your bookkeeping package for our office in Leeds, about twelve staff.

  2. Agent

    Good morning. Could I get your name and company?

  3. Caller

    Tomas Keller, from Northgate Print Ltd.

  4. Agent

    Thanks, Tomas. I've noted Northgate Print Ltd and the Leeds office, and tagged the call as a sales inquiry for a twelve-person team. Would Thursday at 10 suit a demo?

Following up on a call summary

  1. Agent

    Hello, this is calling from Harbor Cleaning Co. with a quick follow-up on your call from Tuesday.

  2. Caller

    Oh, yes. I asked about weekly service for our warehouse on Elm Street.

  3. Agent

    That's right. I've pulled the key points from your notes: weekly service, the Elm Street warehouse, and a start date in March. Shall I confirm the first visit for March 4?

  4. Caller

    March 4 works. Thank you.

How to connect TextRazor

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect TextRazor

    From Integrations in the dashboard, choose TextRazor and enter the connection details from your TextRazor account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the TextRazor actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Documents, notes & files integrations

Questions, answered.

Does the agent use TextRazor during the call or after it?

Both. Your agent can analyze text during a live call, such as classifying a request or extracting names, and it can also tag notes once the call ends.

What do I need to connect TextRazor?

You need a TextRazor account. Add your TextRazor credentials in the tool settings of your AgentCalls dashboard, and the agent can use it from then on.

Which plan includes this integration?

Integrations, including TextRazor, are included from the Growth plan.

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Put your agent to work with TextRazor.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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