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Test app

Connect Test app so your agent can act on it during calls.

Test app lets your AgentCalls voice agent work with your records while a call is in progress. Your agent can run two actions in Test app: action one and action two. Each action runs during the conversation, so callers get an answer or a confirmation without waiting for a callback. No sign-in is needed for this connection, so you can set it up from the AgentCalls dashboard in a few minutes.

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What your agent can do with Test app

  • Run action one in Test app while the caller is on the line
  • Run action two in Test app and read the result back to the caller
  • Get a confirmation the caller can hear before the call ends
  • Use the same actions for inbound calls and outbound follow-ups

Test app exposes 2 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound question answered during the call

  1. Caller

    Hi, I'm calling to check on my request from last week.

  2. Agent

    Of course. Can I have the name the request was made under?

  3. Caller

    It's Daniel Reyes.

  4. Agent

    Thanks, Daniel. I've checked it in Test app. It's marked as confirmed, and you're all set for Thursday.

Action performed while the caller waits

  1. Caller

    Can you go ahead and update the details I gave you yesterday?

  2. Agent

    Yes. What would you like to change?

  3. Caller

    Please use the new contact email, sarah.k@example.com.

  4. Agent

    Done. I've made the change in Test app and sent you a confirmation by text.

Outbound follow-up after a missed call

  1. Agent

    Hello, this is the team calling for Mark Ellis. We tried to reach you earlier about your order.

  2. Caller

    Oh, yes. Is it ready?

  3. Agent

    It is. I've updated its status in Test app, so the team can prepare it. Would you like to pick it up today or tomorrow?

  4. Caller

    Tomorrow morning, around 10.

  5. Agent

    Perfect. You're booked for tomorrow at 10 am. Thanks, Mark.

How to connect Test app

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Enable Test app

    From Integrations in the dashboard, enable Test app. No sign-in is needed.

  3. 3

    Choose the actions

    In the agent editor, enable the Test app actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Test app during the call or after it?

During the call. Your agent runs the actions while the caller is on the line, so the caller hears the result straight away. It can also run actions after a call if you set up a follow-up.

What do I need to connect Test app?

Open the AgentCalls dashboard, go to Integrations, and select Test app. This connection does not need a sign-in, so you can finish setup in a few minutes.

Which plan includes this integration?

Integrations are included from the Growth plan. You can see plan details and upgrade from your AgentCalls dashboard at any time.

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Put your agent to work with Test app.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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