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Epic Games

Connect Epic Games to your AgentCalls voice agent and let it answer gamers' questions on the phone.

Epic Games is a video game developer and publisher behind Fortnite and the Unreal Engine, with its own online store and platform. When you connect Epic Games to AgentCalls, your voice agent can use it during a call to look up details your customers ask about, such as a title, a purchase or an account question, and can pass what it learns back to your team. Use it if you sell or support games, run a studio, or manage a community around Epic's platform. You connect it once with your own credentials from the Epic Games settings, and your agent uses them only on calls you have set up.

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What your agent can do with Epic Games

  • Answer caller questions about your Epic Games titles, releases and store listings
  • Look up a customer's purchase status or account details when the caller gives permission
  • Create a support note or follow-up task for your team after a call
  • Book a demo or developer call slot and confirm it by voice
  • Send the caller a follow-up message with the details they asked for

Epic Games exposes 28 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound question about a purchase

  1. Caller

    Hi, I bought a game from your store last week and it doesn't show in my library yet.

  2. Agent

    Sorry about that. Can I get the email address on your Epic account so I can check the purchase?

  3. Caller

    It's sam.reyes@example.com.

  4. Agent

    Thanks, Sam. I can see the order from Tuesday. It's showing as complete, so a sign-out and sign-in should fix the library. I've also left a note for our team in case it doesn't.

Developer asks to book a call

  1. Caller

    We're building a small game on Unreal Engine and want to talk to someone about licensing.

  2. Agent

    Happy to help. Are you free Thursday afternoon?

  3. Caller

    Thursday at 2 pm UK time would work.

  4. Agent

    Booked for Thursday at 2 pm UK time. I'll send the details to your email now, and our team will confirm the agenda beforehand.

Outbound follow-up after a community event

  1. Agent

    Hi, this is calling from Pixel Forge Studio. You asked about our Fortnite creative workshop last month.

  2. Caller

    Yes, I'm still interested. When does the next one start?

  3. Agent

    The next session starts on the 14th at 6 pm Eastern. Shall I save you a seat and send the join link?

  4. Caller

    Yes please, send it to my email.

How to connect Epic Games

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Epic Games

    From Integrations in the dashboard, choose Epic Games and enter the connection details from your Epic Games account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Epic Games actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. During a call your agent can look up information and take actions in Epic Games while the caller is on the line. It can also create notes or follow-ups once the call ends.

What do I need to connect Epic Games?

You need an Epic Games account with access to the tool you want to use. Then sign in to the AgentCalls dashboard, open Integrations, and enter your Epic Games credentials from its settings.

Which plan includes this integration?

Integrations, including Epic Games, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Epic Games.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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