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Give your phone agent live access to Starshipit orders and tracking.

Connect Starshipit to AgentCalls and your voice agent can check on orders while a customer is on the line. It can look up an order by number, read back the latest shipment status and carrier tracking events, and quote shipping rates for a destination. For businesses that take orders by phone, it can also create an unshipped order with items, packages and the delivery address, so the customer does not have to repeat anything. Your agent works from the credentials you set up in Starshipit, and every action it takes is logged in your AgentCalls dashboard.

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What your agent can do with Starshipit

  • Look up any order by Starshipit ID or your store's order number during a call
  • Read back current shipment status and carrier tracking events
  • Quote shipping services and prices for a destination and package size
  • Create a new unshipped order with items, packages and delivery details
  • Report order-cycle and SLA performance for the last 1 to 90 days on request

Starshipit exposes 15 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Where is my order?

  1. Caller

    Hi, I placed an order last Tuesday and I still haven't got a shipping update. The number is 48213.

  2. Agent

    Thanks for calling. Let me check order 48213 for you. One moment.

  3. Agent

    It was packed yesterday and handed to the carrier this morning. The latest scan is in Leeds, and it is due with you on Thursday.

  4. Caller

    Great, that's a relief. Thank you.

Phone order with a new delivery address

  1. Caller

    I'd like to order two of the grey merino throws, size large, and send them to 14 Harbour Road, Bristol.

  2. Agent

    Sure. Two large grey merino throws, delivering to 14 Harbour Road, Bristol. Should I add a gift message?

  3. Caller

    No, that's fine. Can you tell me the shipping cost?

  4. Agent

    Standard tracked delivery is £6.95 and arrives in two to three working days. I've created the order now. Your order number is 51407.

Quoting shipping for a heavy parcel

  1. Caller

    I need to send a box of garden tools to Dubai. It weighs about 14 kilos.

  2. Agent

    Got it, one parcel of 14 kilos to Dubai. Give me a moment to check the rates.

  3. Agent

    The cheapest option is an express service at 186 dirhams, delivery in four to six days. A slower economy service is 118 dirhams and takes about two weeks.

  4. Caller

    The express one is fine, please go ahead and book it.

How to connect Starshipit

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Starshipit

    From Integrations in the dashboard, choose Starshipit and enter the connection details from your Starshipit account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Starshipit actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All E-commerce & payments integrations

Questions, answered.

Does the agent work with Starshipit during the call or after it?

During the call. Your agent looks up orders, reads tracking and quotes rates while the customer is on the line. Order creation also happens during the call, once the customer confirms the details.

What do I need to connect Starshipit?

A Starshipit account with the credentials created in its settings. Sign in from the AgentCalls dashboard, enter them under Integrations, and choose which actions your agent may use.

Which AgentCalls plan includes Starshipit?

Integrations, including Starshipit, are included from the Growth plan.

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Put your agent to work with Starshipit.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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