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Connect Spotify so your agent can manage playlists, saved music and playback during calls.

Connect Spotify to your AgentCalls agent with the credentials from your Spotify settings. During a call, your agent can check what is saved in your library, add tracks to playlists, update playlist details, and queue music for playback. It works with the 84 Spotify actions available, so your team can handle music requests and playlist changes without stopping what they are doing. Your agent works across English and Arabic callers.

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What your agent can do with Spotify

  • Add tracks or episodes to a playlist when a caller asks for a song to be added.
  • Check whether an album, audiobook or episode is already in your saved library.
  • Change a playlist's name or switch it between public and private.
  • Add a track to the playback queue for Spotify Premium accounts.
  • Check if a caller or artist is already followed on your account.

Spotify exposes 84 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks to add a track to the studio playlist

  1. Caller

    Hi, I'm calling about the lobby playlist. Can you add the new Nadia Brown single to it?

  2. Agent

    Of course. Which playlist should I use, the one called Lobby Mix or Front Desk Favorites?

  3. Caller

    Lobby Mix, please.

  4. Agent

    Done. The track is added to Lobby Mix. It will show up at the end of the list.

Check if an album is already saved

  1. Caller

    Did we already save the Halcyon Days album to the shop account?

  2. Agent

    Let me check. Yes, Halcyon Days is already in your saved albums, saved on the 3rd of March.

  3. Caller

    Great, I didn't need to save it again then. Thanks.

  4. Agent

    You're welcome. Anything else for the playlist today?

Make a playlist private before an event

  1. Caller

    We're hosting a private dinner Friday. Can you make the Sunday Brunch playlist private?

  2. Agent

    Sure. I'll change Sunday Brunch from public to private now.

  3. Caller

    Perfect. And rename it to Private Dinner Friday.

  4. Agent

    Done. The playlist is now called Private Dinner Friday and it is set to private.

How to connect Spotify

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Spotify

    From Integrations in the dashboard, choose Spotify and enter the connection details from your Spotify account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Spotify actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can run Spotify actions while a caller is on the line, such as adding a track or checking a saved album. It can also handle follow-up tasks after a call ends.

What do I need to connect Spotify?

You need a Spotify account and the credentials from your Spotify settings. Sign in to your AgentCalls dashboard, open Integrations, choose Spotify and connect it.

Which plan includes Spotify?

Integrations, including Spotify, are included from the Growth plan.

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Put your agent to work with Spotify.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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