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CRM & sales

Specific

Connect Specific so your agent can log calls, update contacts and look up accounts mid-call.

Specific is a sales call analytics platform that helps teams turn conversations into revenue. With AgentCalls connected to Specific, your agent can look up a contact or company while on the phone, create or update user and company records, and log the outcome of a conversation so your team sees it straight away. Connect Specific with your own credentials from its settings, and your agent works inside the same workspace your sales team already uses. Each call leaves a clean record, without anyone typing notes afterwards.

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What your agent can do with Specific

  • Look up an existing contact or company by email or ID during the call
  • Create or update a user record with name, email and custom attributes
  • Create or update company records and attach them to contacts
  • Log a conversation with the call summary so the sales team can review it
  • Remove or clean up outdated contact and company attributes

Specific exposes 18 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound call from an existing customer

  1. Caller

    Hi, this is Maya Trent from Brightline Dental. I'm calling about our renewal.

  2. Agent

    Hello Maya, I can see Brightline Dental in our records. Your renewal is due on the 14th. Would you like me to log this call with your account manager?

  3. Caller

    Yes please. I'd like to add two more seats.

  4. Agent

    Done. I've added the request to your company record and flagged it for Daniel, who will follow up by Thursday.

New lead from a website enquiry

  1. Caller

    I filled in the form on your site. I'm Tom Okafor, I run a small landscaping firm in Leeds.

  2. Agent

    Thanks Tom. What's the best email for you?

  3. Caller

    tom@okaforlandscapes.co.uk

  4. Agent

    Got it. I've created your contact and company record, and noted that you're interested in the team plan. A sales rep will call you tomorrow at ten.

Follow-up after a missed sales call

  1. Agent

    Hello, this is calling on behalf of your sales team. Am I speaking with Priya Nair?

  2. Caller

    Yes, that's me. Sorry I missed the last call.

  3. Agent

    No problem. I'll update your record with a new callback time. Would Wednesday at 3 pm work for you?

  4. Caller

    Wednesday at 3 is good.

  5. Agent

    Perfect, it's saved. You'll get a confirmation shortly.

How to connect Specific

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Specific

    From Integrations in the dashboard, choose Specific and enter the connection details from your Specific account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Specific actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All CRM & sales integrations

Questions, answered.

Does the agent work with Specific during the call or after it?

Both. Your agent can look up contacts and companies while the call is live, and it can log or update records once the conversation ends.

What do I need to connect Specific?

You need an account in Specific. Then sign in from the AgentCalls dashboard and enter your own credentials from the Specific settings page.

Is the Specific integration included in my plan?

Integrations are included from the Growth plan. You can connect Specific from there at no extra cost.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Specific.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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