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CRM & sales

Simla.com

Connect Simla.com to your AgentCalls voice agent for live customer and order updates.

Simla.com is the CRM your team already uses to manage customers, orders and tasks. Connect it to AgentCalls and your voice agent can work inside it during a call. It can find a customer by phone number, check the status of an order, create a new customer or order, and open a follow-up task for your team. Everything is written to Simla.com as it happens, so your records stay current without manual entry after the call.

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What your agent can do with Simla.com

  • Look up a customer by phone number and read their details during the call
  • Create a new customer and order from information the caller gives you
  • Check and update the status of an existing order
  • Open a follow-up task and assign it to the right person on your team

Simla.com exposes 141 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound order status check

  1. Caller

    Hi, I placed an order last Thursday and I want to know when it will arrive.

  2. Agent

    Of course. Can I have the phone number you ordered with, so I can find your account?

  3. Caller

    It's 415 555 0142.

  4. Agent

    Thanks, Maria. Order 2291 is packed and with the courier. It should reach you by Tuesday afternoon.

New customer and order by phone

  1. Caller

    I'd like to order twelve boxes of the medium planters for my café on Mill Road.

  2. Agent

    Happy to help. Can I take a name and the delivery address?

  3. Caller

    Daniel Okafor, 18 Mill Road, Bristol.

  4. Agent

    Got it, Daniel. I've created your customer record and order for twelve medium planters. The total is £186, and I've sent it to our dispatch team.

Follow-up task after a missed callback

  1. Agent

    Hello, this is calling from the sales team about the quote you requested on Monday. Is now a good time?

  2. Caller

    Not really. Could you call me Friday morning instead?

  3. Agent

    Certainly. I've set a task for Sam Reyes on Friday at 9:30 to call you back with the quote. Thank you, and have a good day.

How to connect Simla.com

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Simla.com

    From Integrations in the dashboard, choose Simla.com and enter the connection details from your Simla.com account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Simla.com actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up customers and orders while the caller is on the line, and it can create or update records as the call goes on. Anything it records is saved to Simla.com straight away.

What do I need to connect Simla.com?

You need an active Simla.com account and its sign-in details, which you enter once in the AgentCalls dashboard under Tools. You can disconnect or change them at any time.

Which plan includes this integration?

Tool integrations, including Simla.com, are included from the Growth plan.

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Put your agent to work with Simla.com.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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