Sending a service agreement during an inbound call
- Caller
Hi, I booked a kitchen consultation last week and I was told I'd receive the service agreement. I never got it.
- Agent
Thanks for calling, Maria. I can see your consultation on Tuesday. I'll send the service agreement to maria.lopez@example.com now. Can you confirm that email is correct?
- Caller
Yes, that's the right one.
- Agent
Done. It's on its way, and you'll get a link to sign it on your phone or computer.