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Let your AgentCalls agent look up Sidetracker lists and lead details during a call.

Connect Sidetracker to AgentCalls and your phone agent can check your lists and lead records while it talks to a caller. Sidetracker tracks visitors and leads without cookies, so your agent can use that data to answer questions about where a lead came from and what list they belong to. The agent can browse your lists page by page and open the details of a specific list when a caller asks about it. You connect Sidetracker with your own credentials from its settings, and the agent works only with the lists you allow it to read.

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What your agent can do with Sidetracker

  • Look up your Sidetracker lists during a call, page by page
  • Open the details of a specific list to confirm its contents
  • Answer caller questions about lead lists and campaign sources
  • Use cookie-free lead data to qualify callers before a follow-up

Sidetracker exposes 3 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound lead follow-up

  1. Caller

    Hi, I signed up for your spring offer last week. Can you tell me if you have my details?

  2. Agent

    Sure, let me check the spring offer list in our system. Can I have the email you used to sign up?

  3. Caller

    It's dana.reyes@brightleaf.co.

  4. Agent

    Thanks, Dana. I can see you're on the spring offer list, added on Tuesday from our pricing page. Would you like someone from our team to call you back this afternoon?

Confirming a list before a campaign

  1. Caller

    We're sending a promotion to the Q2 webinar list. Is that list still active?

  2. Agent

    Let me open that list for you. Yes, the Q2 webinar list is active and holds 1,284 contacts.

  3. Caller

    Good. Can you tell me when it was last updated?

  4. Agent

    It was last updated on the 9th of this month. Anything else you need before you send?

Outbound check-in with a prospect

  1. Agent

    Hello, this is Sam calling from Northgate Fitness. I'm following up on your visit to our trial class page last Thursday. Is this a good time?

  2. Caller

    Yes, go ahead. I was thinking about the monthly membership.

  3. Agent

    Great. I can see you're on our trial follow-up list. Would you like me to book you a visit for Saturday morning at 10?

  4. Caller

    Saturday at 10 works. Please book it.

How to connect Sidetracker

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Sidetracker

    From Integrations in the dashboard, choose Sidetracker and enter the connection details from your Sidetracker account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Sidetracker actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Sidetracker during the call or after it?

During the call. When a caller asks about a list or a lead, your agent looks it up in Sidetracker while the conversation is happening and uses the result right away.

What do I need to connect Sidetracker?

You need an account with Sidetracker. Sign in to AgentCalls, open the Tools section, and connect Sidetracker using your own credentials from Sidetracker's settings.

Which plan includes Sidetracker?

Integrations, including Sidetracker, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Sidetracker.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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