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Give your phone agent live Shippo shipping rates, labels and tracking.

Connect Shippo to AgentCalls and your agent can work with your shipping on the phone. It can compare live rates from your carriers, look up where a package is, and create the address records and shipments a customer needs. Set it up once from the AgentCalls dashboard by signing in to Shippo. Your agent then uses your Shippo tools during calls, so customers get answers about delivery and costs without waiting for your team.

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What your agent can do with Shippo

  • Answer "where is my order" by looking up live tracking status in Shippo
  • Quote live shipping rates from your carriers for a customer's destination and parcel
  • Save sender and recipient addresses, with optional carrier validation before they are stored
  • Create shipments and log details a customer gives you during the call
  • Look up customs item records for international orders before a call ends

Shippo exposes 95 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Tracking question from a customer

  1. Caller

    Hi, I ordered a lamp last Tuesday and it still hasn't arrived. Can you check?

  2. Agent

    Of course. Can I have the order number or the tracking number from your confirmation email?

  3. Caller

    It's 48213, the tracking is 9400111899223856.

  4. Agent

    Thanks. The parcel left our warehouse in Dallas on Monday and is in transit. The carrier expects delivery on Thursday, May 14.

Shipping quote for a wholesale buyer

  1. Caller

    I need to send six boxes to a store in Manchester. Roughly how much would that cost?

  2. Agent

    I can check live rates for you. What is the weight of each box, and the dimensions?

  3. Caller

    About 4 kilos each, 40 by 30 by 25 centimetres.

  4. Agent

    The cheapest option is £118 for all six with a three-day delivery. A faster two-day service is £164. Which would you like me to set up?

Outbound update on a delayed shipment

  1. Agent

    Hello, this is calling from Harbor Goods about your order. Is this a good time for a short update?

  2. Caller

    Yes, go ahead.

  3. Agent

    Your shipment to Dubai has been held at customs for documents. We have the items listed. Could you confirm the declared value so we can send it through today?

  4. Caller

    It's 350 dollars. Please go ahead.

How to connect Shippo

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Shippo

    From Integrations in the dashboard, choose Shippo and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Shippo actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All E-commerce & payments integrations

Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up tracking, quote rates and create records while the caller is on the line. It can also make follow-up calls based on Shippo data, such as delivery updates.

What do I need to connect Shippo?

You need a Shippo account. Open the AgentCalls dashboard, choose Shippo and sign in to it. The connection takes one click.

Which plan includes Shippo?

Integrations, including Shippo, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Shippo.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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