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Create delivery orders and check their status from a phone call with Shipday.

Shipday handles local deliveries for restaurants and shops. With AgentCalls connected to your Shipday account, your agent can take a delivery order during a call, check the price and delivery time for a route, and tell a customer where their order is. It can also mark an order ready for pickup or update order details when something changes. Your team sees every order in Shipday as usual.

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What your agent can do with Shipday

  • Create a delivery order with customer, pickup and drop-off details during the call
  • Quote delivery pricing and estimated times for a route before an order is placed
  • Look up active orders and tell customers their delivery status
  • Mark an order ready for pickup or update tips and delivery fees after a call

Shipday exposes 12 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Taking a same-day delivery order

  1. Caller

    Hi, I'd like to order two large pizzas delivered to 14 Harbor Street, please.

  2. Agent

    Sure. Can I take a name and a phone number for the order?

  3. Caller

    It's Maria Lopez, 555 0182 44.

  4. Agent

    Thanks, Maria. Your delivery to Harbor Street will be about 35 minutes. I've placed the order and it's going to the kitchen now.

Checking on an order that is out for delivery

  1. Caller

    Where is my order? It was supposed to arrive by 7.

  2. Agent

    Let me check that for you. Can you give me the name on the order?

  3. Caller

    David Chen.

  4. Agent

    Found it. Your order left the restaurant ten minutes ago and is on the way. It should reach you in about 12 minutes.

Confirming a delivery quote for a new address

  1. Caller

    Do you deliver to Unit 8, Riverside Business Park?

  2. Agent

    We do. Would you like me to check the delivery fee and time for that address?

  3. Caller

    Yes, please.

  4. Agent

    The delivery fee is 6 dollars 50 and the estimated time is around 40 minutes. Shall I place the order?

How to connect Shipday

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Shipday

    From Integrations in the dashboard, choose Shipday and enter the connection details from your Shipday account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Shipday actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Your agent works during the call. It can create orders, check order status and quote delivery prices while the caller is on the line.

What do I need to connect Shipday?

You need an active Shipday account. Enter your Shipday credentials in the AgentCalls dashboard under Tools, then sign in to confirm the connection.

Which plan includes Shipday?

Tool integrations, including Shipday, are included from the Growth plan.

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Put your agent to work with Shipday.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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