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Connect Satismeter to your AgentCalls phone agent and act on customer feedback during the call.

Satismeter collects customer feedback through targeted surveys. With Satismeter connected, your agent can check whether a caller has opted out of surveys, look up the surveys running in your project, and find a user record when a customer asks about their feedback. Your agent can also update the unsubscribe list when a caller asks to stop receiving survey emails, so the change takes effect straight away. Connect your Satismeter account from the AgentCalls dashboard using your own credentials, and your agent works within the tools you already use.

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What your agent can do with Satismeter

  • Check whether a caller's email is on your unsubscribe list before any survey follows up
  • Add a caller to the unsubscribe list when they ask to stop receiving survey emails
  • List the active surveys in your project so the agent can answer questions about them
  • Look up a user in your Satismeter project when a customer asks about their feedback

Satismeter exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks to stop survey emails

  1. Caller

    Hi, I keep getting your feedback survey emails. Can you take me off that list?

  2. Agent

    Of course. I can see the email address on your account. Let me unsubscribe it from surveys now. Is the address you use for work, j.patel@brightwork.co.uk?

  3. Caller

    Yes, that one.

  4. Agent

    Done. You will not receive survey emails from us anymore. Is there anything else I can help you with today?

Customer checks which surveys are running

  1. Caller

    I got a survey about our last delivery. What are you currently asking customers about?

  2. Agent

    Let me check the surveys in your project. You have two running right now: one on delivery speed and one on the checkout experience. Would you like the details on either?

  3. Caller

    The delivery one, please. How long has it been running?

  4. Agent

    The delivery survey started on March 3 and is still live. I can email you the summary if you want it.

Outbound follow-up after a support call

  1. Agent

    Hi, this is Maria calling from Coastline Dental. I am following up on your visit last Tuesday. Is now a good time for a quick word?

  2. Caller

    Sure, go ahead.

  3. Agent

    Thank you. Before I ask, I checked your record and you are still on our feedback list, so you may get a short survey by email this week. Would you prefer we did not send it?

  4. Caller

    No, that is fine. Send it.

  5. Agent

    Perfect, thanks for your time. Have a great day.

How to connect Satismeter

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Satismeter

    From Integrations in the dashboard, choose Satismeter and enter the connection details from your Satismeter account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Satismeter actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Satismeter during the call or after it?

Both. During a call, your agent can check the unsubscribe list, look up surveys and find a user record. Changes such as unsubscribing an email are made while the caller is still on the line.

What do I need to connect Satismeter?

You need a Satismeter account. Enter your Satismeter credentials in the AgentCalls dashboard under Integrations, and the agent will use that connection to act in your project.

Which plan includes the Satismeter integration?

Integrations, including Satismeter, are included from the Growth plan.

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Put your agent to work with Satismeter.

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