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HR & recruiting

SAP SuccessFactors

Let your agent answer HR questions and act on SAP SuccessFactors during calls.

Connect SAP SuccessFactors to AgentCalls and your phone agent can look up employee and recruiting details while it talks with callers. It can check a candidate's application status, confirm an employee's record, or pull the details a manager needs before a call back. Your agent works from the same records your HR team uses, so answers stay consistent across phone, email and the SuccessFactors screen. Connect with your SuccessFactors credentials from its settings and set the permissions your agent can use.

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What your agent can do with SAP SuccessFactors

  • Look up a candidate's application status and stage during an inbound call
  • Confirm an employee's basic record, such as role, location and manager
  • Answer benefits and leave questions using details from Employee Central
  • Log a call note against the right candidate or employee record
  • Route urgent HR requests to the right person with the context already captured

SAP SuccessFactors exposes 64 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Candidate checking an application

  1. Caller

    Hi, I applied for the warehouse supervisor role two weeks ago. Is there any update?

  2. Agent

    Thanks for calling. Let me check that for you. I can see your application for the warehouse supervisor role is in the interview stage. Would you like to hear the next steps?

  3. Caller

    Yes, please.

  4. Agent

    A recruiter will call you by Thursday to schedule a panel interview. I have noted your preferred time as the afternoon.

Employee confirming a leave record

  1. Caller

    I need to confirm how many days of paid leave I have left this year.

  2. Agent

    Sure, can I have your employee ID to verify it's you?

  3. Caller

    It's 40817.

  4. Agent

    Thank you, Maria. You have 9 days of paid leave remaining for this year, with 2 days already scheduled for next month.

Callback with a manager's update

  1. Agent

    Hello, this is calling from Harbor Dental on behalf of the HR team. I'm following up on the onboarding checklist for Daniel Osei, who starts on Monday.

  2. Caller

    Oh good, I was going to send that over today.

  3. Agent

    Thanks. I can see the equipment request and the background check are still open. Can you confirm the laptop order has been placed?

  4. Caller

    Yes, it shipped yesterday. I'll update the record now.

How to connect SAP SuccessFactors

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect SAP SuccessFactors

    From Integrations in the dashboard, choose SAP SuccessFactors and enter the connection details from your SAP SuccessFactors account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the SAP SuccessFactors actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with SuccessFactors during the call or after it?

Both. During a call the agent can look up records and answer questions in real time. After the call it can log notes and update the relevant candidate or employee record, depending on the permissions you set.

What do I need to connect SAP SuccessFactors?

You need an active SAP SuccessFactors account with the credentials for the connection. Enter them from the SuccessFactors settings in your AgentCalls dashboard, then choose what the agent can access.

Which plan includes this integration?

SAP SuccessFactors is included from the Growth plan, along with the other tools in the AgentCalls catalog.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with SAP SuccessFactors.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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