Checking on a prospect before a call
- Caller
Hi, this is Dana Whitfield from Brightline Logistics. I wanted to check if my colleague Tom already reached out to Marcus Osei about the freight audit.
- Agent
Let me look that up. Marcus Osei is in the Q3 Freight Outreach campaign. The first two messages were sent, and the third step is scheduled for Thursday at 10:00.
- Caller
Perfect, so he hasn't replied yet?
- Agent
No reply yet. I can note that you called, and Tom can see this when he reviews the campaign.