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Spreadsheets & databases

RudderStack Transformation

Let your agent check and manage RudderStack transformations during a call.

Connect RudderStack Transformation to AgentCalls and your agent can look up transformations and libraries while it talks to a caller. It can confirm which transformation is live, pull its current version, or review the shared libraries your team uses. Your agent can also create a new transformation as a draft, publish it, or remove one you no longer need. Each change happens through the account you connect, so you stay in control of what your agent can touch.

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What your agent can do with RudderStack Transformation

  • Look up a published transformation and read its current version and code summary during a call
  • List the libraries available in your workspace so the agent can answer questions about them
  • Check a specific transformation or library version before a change is approved
  • Create a new transformation as an unpublished draft, or publish it when you are ready
  • Delete a published transformation that is no longer needed

RudderStack Transformation exposes 12 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a live transformation

  1. Caller

    Hi, I'm Priya from the data team. Can you tell me if the email-cleanup transformation is still live?

  2. Agent

    Let me check that for you. One moment, Priya.

  3. Agent

    Yes, the email-cleanup transformation is published and running on version 7, updated on March 3.

  4. Caller

    Great, thanks. Do you know which libraries it uses?

  5. Agent

    It imports the shared phone-format library. I can send you the library details by email if that helps.

Reviewing shared libraries

  1. Caller

    Hello, this is Tom Reyes at Brightline Analytics. Which shared libraries do we have set up right now?

  2. Agent

    Sure, Tom. You have three published libraries: a date-parsing helper, a currency converter, and a phone-format utility.

  3. Caller

    Can you check the currency converter version? We need the one from last month.

  4. Agent

    Version 4 is the current one, published on the 18th. I can look up the earlier version and compare the two for you.

Creating a draft transformation

  1. Caller

    Hi, it's Amara Okafor. We need a new transformation that drops test accounts from our signup events. Can you set one up?

  2. Agent

    I can create it as an unpublished draft so nothing goes live yet. Should I name it signup-drop-test-accounts?

  3. Caller

    Yes, that works. Keep it as a draft until I've reviewed it.

  4. Agent

    Done. The draft is saved. It will not process any events until you publish it from your RudderStack settings.

How to connect RudderStack Transformation

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect RudderStack Transformation

    From Integrations in the dashboard, choose RudderStack Transformation and enter the connection details from your RudderStack Transformation account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the RudderStack Transformation actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can look up transformations and libraries while it talks to a caller. It can also make changes during a call, such as creating a draft or deleting a transformation, when you have allowed those actions.

What do I need to connect RudderStack Transformation?

You need an active RudderStack account and the credentials from your RudderStack settings. Sign in to the AgentCalls dashboard, open the integrations page, and add RudderStack Transformation with those details.

Which plan includes this integration?

Integrations, including RudderStack Transformation, are included from the Growth plan.

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Put your agent to work with RudderStack Transformation.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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