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Spreadsheets & databases

Rosette Text Analytics

Let your voice agent read from and write to Rosette Text Analytics during and after calls.

Connect Rosette Text Analytics to AgentCalls and your agent can use its actions as tools: look information up while the caller waits and record what was agreed when the call ends. You choose which of the 3 actions the agent may use and whether each runs during the call or afterwards.

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What your agent can do with Rosette Text Analytics

  • Look up records in Rosette Text Analytics while the caller is on the line
  • Create or update entries in Rosette Text Analytics after the call with the summary attached
  • Choose per action whether it runs mid-call or in the post-call step

Rosette Text Analytics exposes 3 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Lookup during a call

  1. Caller

    Can you check the status of my request?

  2. Agent

    One moment. I can see it in Rosette Text Analytics: it was updated this morning and is marked as in progress.

Logging the outcome

  1. Caller

    Please note that I'd like a call back on Monday.

  2. Agent

    Noted. I've recorded the request in Rosette Text Analytics and the team will call you Monday morning.

Follow-up after the call

  1. Agent

    Thanks for calling. I'll send the details to the team now.

  2. Caller

    Great, thank you.

How to connect Rosette Text Analytics

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Rosette Text Analytics

    From Integrations in the dashboard, choose Rosette Text Analytics and enter the connection details from your Rosette Text Analytics account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Rosette Text Analytics actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

What do I need to connect Rosette Text Analytics?

An account with Rosette Text Analytics and its connection details from your Rosette Text Analytics settings, entered once in the AgentCalls dashboard.

Which plan includes integrations?

Tool integrations are included from the Growth plan.

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Put your agent to work with Rosette Text Analytics.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing