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Connect Rize so your agent can answer time and productivity questions on the phone.

Rize tracks your team's work time automatically and turns it into clear insights. Connect your Rize account to AgentCalls and your agent can look up tracked time and productivity details while it talks to your staff, clients, or managers. Callers get accurate answers from your real data, not guesses. Setup takes a few minutes from the AgentCalls dashboard, using the credentials you already have in Rize's settings.

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What your agent can do with Rize

  • Look up a team member's tracked hours for a day, week, or project during a call
  • Answer questions about how time was split across clients or projects
  • Create or manage user records when a new team member joins by phone
  • Share a card or summary of work activity with a manager after the call

Rize exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Manager checks weekly hours

  1. Caller

    Hi, this is Dana Ross. Can you tell me how many hours Marco logged on the Harbor project this week?

  2. Agent

    Sure, Dana. Marco logged 14 hours and 30 minutes on the Harbor project from Monday to today. Most of that was Tuesday and Thursday.

  3. Caller

    Great, that's more than I expected. Thanks.

  4. Agent

    You're welcome. Do you want me to send a short weekly summary to your email?

Client asks about billable time

  1. Caller

    Good morning, I'm calling about invoice 2231. Can you confirm the hours billed for April?

  2. Agent

    Good morning. For April, the tracked hours on your account come to 46 hours and 10 minutes. That matches the invoice total of 46 hours.

  3. Caller

    Perfect, that clears it up.

  4. Agent

    Glad I could help. I can email the breakdown by project if you need it for your records.

New hire added by phone

  1. Caller

    Hi, I just hired Priya Nair. Can you add her so she can start tracking time today?

  2. Agent

    I can do that. What email address should I use for Priya?

  3. Caller

    It's priya.nair@brightlane.co, and she's a team member, not an admin.

  4. Agent

    Done. Priya Nair is added as a team member with that email. She'll get an invite to start tracking today.

How to connect Rize

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Rize

    From Integrations in the dashboard, choose Rize and enter the connection details from your Rize account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Rize actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Rize during the call or after it?

Both. Your agent can look up time and productivity details while the caller is on the line, and it can create or update records as the call goes on.

What do I need to connect Rize?

You need a Rize account and its credentials from the Rize settings. Sign in to the AgentCalls dashboard, open Tools, and add Rize. Your agent is ready once the connection is saved.

Which plan includes Rize?

Integrations, including Rize, are included from the Growth plan. Lower plans can upgrade from the dashboard at any time.

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Put your agent to work with Rize.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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