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Connect AppDrag so your agent can check project and database details during calls.

AgentCalls can connect to your AppDrag account so your voice agent can work with the data your team already manages. During a call, the agent can look up records in your database, check the status of a project, and pull up details a caller asks about. After the call, it can log what was discussed and update the relevant entry. Your team keeps full control of what the agent can see and change, using the access you set in AppDrag. It is a practical way to answer routine questions without someone stopping their work to search for information.

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What your agent can do with AppDrag

  • Look up records in your AppDrag database while the caller waits on the line
  • Check the status of a website, API or project and read it back to the caller
  • Create a new database entry from details the caller gives during the call
  • Update an existing record with a note or a changed field after the call ends
  • Pull a short summary of recent activity for a client before a follow-up call

AppDrag exposes 11 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client checks on a website launch

  1. Caller

    Hi, this is Dana Ortiz from Brightline Studio. Can you tell me where our site launch stands?

  2. Agent

    Of course, Dana. I can see the Brightline project in AppDrag. The site is built and the contact form is in testing. The launch is set for Thursday.

  3. Caller

    Great. Did the payment form get added?

  4. Agent

    It is marked as in progress and was updated this morning. I will add a note that you asked about it.

New customer request logged by phone

  1. Caller

    I need a small database for my bakery's wholesale orders. Can someone set that up?

  2. Agent

    I can start that for you. What name should the database have, and who is the main contact?

  3. Caller

    Call it Wholesale Orders. The contact is Ahmed Karim, 07700 900 412.

  4. Agent

    Thanks, Ahmed. I have created a new project called Wholesale Orders with you as the contact. Our team will review it within one business day.

Follow-up call on an open database issue

  1. Agent

    Hello, Sara. This is a follow-up on the order sync issue from last week. I checked the record in AppDrag and the fix was deployed on Tuesday.

  2. Caller

    Good. Are orders from Monday showing up now?

  3. Agent

    I can see Monday's orders in the database. Shall I mark the ticket as resolved and send you the summary?

How to connect AppDrag

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect AppDrag

    From Integrations in the dashboard, choose AppDrag and enter the connection details from your AppDrag account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the AppDrag actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with AppDrag during the call or only afterwards?

Both. During a call, the agent can look up records and check project status. After a call, it can add notes or update entries based on what was discussed.

What do I need to connect AppDrag?

You need an AppDrag account and its credentials. Sign in to the AgentCalls dashboard, open the tools settings, and enter your AppDrag connection details. Your business keeps control of which data the agent can access.

Which plan includes AppDrag integration?

Tool integrations, including AppDrag, are included from the Growth plan.

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Put your agent to work with AppDrag.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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