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Productivity

Contentful

Let your agent look up and update Contentful content while it's on the phone.

Contentful is a headless CMS where teams manage content for websites, apps and other channels. With AgentCalls, your agent can connect to your Contentful spaces and work with the entries your team already maintains. Callers get accurate answers from current content, and your team sees updates without logging in. Connect once from your AgentCalls dashboard by signing in to Contentful.

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What your agent can do with Contentful

  • Look up published entries, such as opening hours, prices or service descriptions, and read them to callers
  • Find a specific space or content entry by name so the agent answers from the right content
  • Create a new entry from call notes, such as a customer request or feedback, for your team to review
  • Update an existing entry, such as a changed promotion or availability note, after the caller confirms the change

Contentful exposes 124 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about current pricing

  1. Caller

    Hi, I'm calling about your moving packages. What are the current rates for a two-bedroom flat?

  2. Agent

    Good morning. Let me check the latest pricing for you. A two-bedroom flat is £480 for the standard package, including two movers and a van for four hours.

  3. Caller

    Is there a discount if I book this week?

  4. Agent

    Yes, the spring promotion is still running until Friday. It takes 10 percent off the standard package. Would you like me to hold a date for you?

Customer leaves feedback for the team

  1. Caller

    I'm calling to say the new delivery guide on your site is missing the pickup address for the Leeds branch.

  2. Agent

    Thank you for telling us. I've added your note to the content review for the delivery guide, marked as a correction for the Leeds branch address.

  3. Caller

    Great, thanks. Can you confirm the correct address?

  4. Agent

    The Leeds branch is at 14 Wharf Street, LS1 4AB. Our team will update the page and check it before it goes live.

Outbound follow-up after a service change

  1. Agent

    Hello Maria, this is calling from the Oakridge Dental team about your appointment on Thursday at 10:30.

  2. Caller

    Oh, hi. Is something wrong?

  3. Agent

    Nothing is wrong. We've moved our hygiene appointments to the new clinic room, and the updated location is now on our service page. Would you like the new directions sent by text?

  4. Caller

    Yes, please. Thanks for calling.

How to connect Contentful

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Contentful

    From Integrations in the dashboard, choose Contentful and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Contentful actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up and update Contentful content while the caller is on the line. It can also create entries from call notes so your team can review them afterwards.

What do I need to connect Contentful?

A Contentful account with access to the spaces you want the agent to use. Sign in to Contentful from the AgentCalls dashboard and the connection is set up in one click.

Which plan includes Contentful?

Tool integrations, including Contentful, are included from the Growth plan.

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Put your agent to work with Contentful.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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