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Reteno contacts, balances and message history, handled by your agent on the phone.

Connect Reteno to AgentCalls and your agent can look up customers, check account balances and read message history while it talks to a caller. When someone asks whether they were already emailed, what their profile says or how much messaging quota is left, your agent can answer from Reteno instead of taking a message. Your agent can also check the status of contact imports so you know when new customers are ready. Connect with your own Reteno credentials from its settings, and the agent works only with the account you choose.

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What your agent can do with Reteno

  • Find a customer by email, phone or name and read their profile during the call
  • Check whether a contact received an email, SMS or push message in a given date range
  • Confirm your Reteno account and check remaining email and SMS quotas
  • Review custom contact fields and address books so the agent asks for the right details
  • Check the status of a contact import started earlier

Reteno exposes 14 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks if a receipt was sent

  1. Caller

    Hi, I placed an order last Tuesday but I never got the confirmation email. Can you check?

  2. Agent

    Of course. Can I have the email address you used at checkout?

  3. Caller

    It's sarah.lin@example.com.

  4. Agent

    Thanks, Sarah. I can see a confirmation email sent to that address last Tuesday at 2:14 pm. It was delivered. Would you like me to resend it to you now?

Returning customer, updated details

  1. Caller

    I'd like to check my membership details. My name is Omar Haddad.

  2. Agent

    Thanks, Omar. I found your profile. You're on the Gold list and your preferred store is Downtown. Do you want to update your phone number?

  3. Caller

    Yes, it's now 050 512 7788.

  4. Agent

    Got it. I've saved your new number. You'll get your next reminders there.

Owner checks messaging quota

  1. Caller

    Hey, before our campaign goes out tomorrow, how many SMS do we have left?

  2. Agent

    Your Reteno account has 3,200 SMS left on this period's quota, and your prepaid balance is 412.50 USD. Your campaign should fit within that.

  3. Caller

    Perfect, thanks.

How to connect Reteno

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Reteno

    From Integrations in the dashboard, choose Reteno and enter the connection details from your Reteno account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Reteno actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Reteno during the call or after it?

During the call. Your agent can look up contacts, check message history and read account details while the caller is on the line. It can also check the status of imports started earlier.

What do I need to connect Reteno?

A Reteno account with the credentials available in its settings. Sign in to your AgentCalls dashboard, open Integrations, choose Reteno, and enter your credentials. The agent then works only with that account.

Which AgentCalls plan includes the Reteno integration?

Integrations, including Reteno, are included from the Growth plan.

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Put your agent to work with Reteno.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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