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Let your phone agent check outreach and log replies in Reply.io while you're on the line.

Connect Reply.io and your agent can work with your sales outreach during a call. It can look up a prospect, check where a sequence stands, log a reply, or add a new contact to a campaign. Callers get accurate answers about their outreach status, and your team sees the call notes in the same place they manage campaigns. Your agent works inside the tools you already use, so nothing is copied by hand after the call.

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What your agent can do with Reply

  • Look up a prospect or contact and confirm their campaign status during a call
  • Add a new lead to an email sequence after a qualifying phone conversation
  • Log a reply or call outcome so the sequence stops or moves to the next step
  • Check campaign performance figures when a team member asks for a quick update

Reply exposes 21 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Prospect asks where the sequence stands

  1. Caller

    Hi, I got your emails about the warehouse software. Can I ask if someone already reached out to me?

  2. Agent

    Yes, I can see that. You received three emails from our team, the last one on Tuesday. Would you like me to note that you'd prefer a call?

  3. Caller

    Yes, please. Mornings work best for me.

  4. Agent

    Done. I've logged your reply and marked you for a call on weekday mornings. Someone from the team will reach out.

Adding a new lead from an inbound call

  1. Caller

    I'm Dana Whitfield from Brightline Dental. We're looking at a tool to send patient follow-ups.

  2. Agent

    Thanks, Dana. Can I get the best email address for you?

  3. Caller

    It's dana.whitfield@brightlinedental.com.

  4. Agent

    Got it. I've added you to our follow-up outreach list and logged this call. Our team will send you the details by email today.

Outbound follow-up after a missed meeting

  1. Agent

    Hi, this is calling for Marcus at Ferro Logistics. Is this a good time for a quick word about your meeting request?

  2. Caller

    Oh, yes, sorry I missed it. Can we do Thursday at two?

  3. Agent

    Thursday at two works. I've logged the new time and stopped the reminder emails for you. You'll get a confirmation shortly.

How to connect Reply

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Reply

    From Integrations in the dashboard, choose Reply and enter the connection details from your Reply account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Reply actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All CRM & sales integrations

Questions, answered.

Does the agent update Reply.io during the call or after it?

Both are possible. Your agent can look up contacts and log outcomes while the call is live, or save a summary of the call afterward, depending on how you set it up.

What do I need to connect Reply.io?

You need an active Reply.io account. Enter your Reply.io credentials from its settings in the AgentCalls dashboard, and your agent will be able to work with your campaigns.

Which plan includes this integration?

Integrations are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Reply.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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