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Marketing & social

ReferralRock

Look up referrers, check rewards and manage your referral program by phone with ReferralRock.

Connect ReferralRock to your AgentCalls number and your agent can answer questions about your referral program while the caller is on the line. It can find a member by email or referral code, confirm their status and rewards, and remove a referral or reward that was entered in error. Your team keeps full control of the program in ReferralRock, and every change the agent makes shows up there straight away.

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What your agent can do with ReferralRock

  • Look up a program member by email, referral code or external ID during the call
  • Check a member's status, referral history and pending rewards
  • Confirm whether an email address is unsubscribed before a follow-up is sent
  • Remove a referral or reward that was logged by mistake
  • Restore an email address to your list after a customer asks to resubscribe

ReferralRock exposes 32 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks about their reward

  1. Caller

    Hi, I referred my friend Sam last month. Did that count? I haven't heard anything about my reward.

  2. Agent

    I can check that for you. What email address did you use when you joined the program?

  3. Caller

    It's priya.n@example.com.

  4. Agent

    Thanks, Priya. Your friend Sam signed up on March 12 and the referral is confirmed. Your $15 credit is pending and should be added to your account within two business days.

Resubscribing a customer

  1. Caller

    I unsubscribed from your updates by mistake. Can I get them back?

  2. Agent

    Of course. Can you confirm the email address you want to receive updates at?

  3. Caller

    James.holt@example.co.uk.

  4. Agent

    Done, James. That address is back on the list, so you will receive the next program update this week.

Removing a duplicate referral

  1. Caller

    I think my referral from last Friday got logged twice. Can you fix it?

  2. Agent

    I can see two entries for that referral. I'll remove the duplicate and keep the original, so you still get one reward.

  3. Caller

    Perfect, thank you.

  4. Agent

    All set. The duplicate is removed and your reward total is updated.

How to connect ReferralRock

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect ReferralRock

    From Integrations in the dashboard, choose ReferralRock and enter the connection details from your ReferralRock account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the ReferralRock actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. During a call your agent can look up members, check rewards and make changes. After the call, the same actions are logged in ReferralRock so you can review them.

What do I need to connect ReferralRock?

You need a ReferralRock account. Sign in from the AgentCalls dashboard, add your ReferralRock credentials from the tool's settings, and choose which actions your agent can use.

Which AgentCalls plan includes this integration?

Integrations, including ReferralRock, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with ReferralRock.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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