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Take payments, send invoices and create payment links from your Razorpay account, on the phone.

Connect your Razorpay account to AgentCalls and your agent can work with payments while it talks to customers. It can create a payment link and send it by message, raise an invoice for a customer, check an order, or cancel an unpaid invoice or link you no longer need. You connect with your own Razorpay credentials from its settings, so every action runs under your account. Your agent handles the paperwork during the call so your team can focus on the customer.

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What your agent can do with Razorpay

  • Create a payment link during a call and send it to the customer straight away
  • Raise an invoice with line items for a customer, and issue it when you are ready
  • Create a payment order for a specific amount in INR before collecting payment
  • Cancel an unpaid invoice or an active payment link that is no longer needed

Razorpay exposes 42 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks to pay for a repair

  1. Caller

    Hi, I'm calling about the service on my washing machine. Can I pay for it over the phone?

  2. Agent

    Yes, I can set that up for you now. What is the amount you were quoted?

  3. Caller

    It was 2,400 rupees for the service visit.

  4. Agent

    Thanks, Mrs. Iyer. I've created a payment link for ₹2,400 and I'm sending it to this number by text. Once you pay, we'll send your receipt.

Vendor asks for an invoice

  1. Caller

    This is Arjun from Sharma Packaging. We need an invoice for last month's order of 300 boxes.

  2. Agent

    Got it. Can you confirm the company name and the GST number for the invoice?

  3. Caller

    Sharma Packaging Pvt Ltd, GST number 27AABCS1234F1Z5.

  4. Agent

    Thanks, Arjun. I've created the invoice with those details. I'll issue it today and email you a copy.

Follow-up on an unpaid invoice

  1. Agent

    Hello, this is calling from Bright Dental Clinic about invoice number 1042 for ₹5,600.

  2. Caller

    Oh, I thought I had already paid that. Can you check?

  3. Agent

    Of course. The invoice shows as unpaid. I can resend the payment link to this number if that helps.

  4. Caller

    Yes, please send it again. I'll pay it this afternoon.

How to connect Razorpay

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Razorpay

    From Integrations in the dashboard, choose Razorpay and enter the connection details from your Razorpay account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Razorpay actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All E-commerce & payments integrations

Questions, answered.

Does the agent work with Razorpay during the call or after it?

Both. During a call your agent can create payment links, invoices and orders in real time. It can also follow up later on outbound calls, for example to remind a customer about an unpaid invoice.

What do I need to connect Razorpay?

You need an active Razorpay account. Sign in to your AgentCalls dashboard, open the Razorpay integration, and connect it with your own credentials from your Razorpay settings. Integrations are included from the Growth plan.

Can the agent cancel a payment by mistake?

The agent can only cancel an invoice that is still in issued status and unpaid, or a payment link that is still active. Paid invoices cannot be cancelled through the agent.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Razorpay.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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